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Ahmed Hamdy

Senior Systems Engineer at Kellog Company - BiscoMisr

Work experience

Mar 2013Present

Senior Systems Engineer

Kellogg Company - BiscoMisr
Responsibility: • Responsible for 41 servers that hold BiscoMisr infrastructure. (32 server in HQ, 9 Servers in Alex Branch). • Manage, Maintain & Troubleshooting problems related to Windows Vista, Windows 2003 Servers, Active Directory, DNS, DHCP, Exchange 2007, ISA 2006, Forefront Security Systems (Clients & Servers), MOM 2005, SCCM, SCOM, OCS, MS SQL 2005, Right Fax & Advent Net Manage Engine Service Desk (Tickets System for IT). • Create VBS scripts & batches to configure client’s computers for business needs. • Manage & maintain backup using Symantec Backup Exec (2010). • Design and implement TMG Server for Alex branch. • Rebuild Forefront Client Security Server with new policies. • Rebuild WSUS & SCCM Server for Alex branch. • Manage & Operate the HP SAN Storage (EVA 4100) 3 TB with SAN fiber switches. • Implement Active Directory Structure Project that contains: Collect all A.D objects details & Resort to the new design. • Implement new GPOs with new user’s restrictions based on new security groups. • Reconfigure all Printers structure with its new security groups. • Redirect users My Documents, Desktop, outlook PST, Scanned Documents to the file server. • Design new structure for users Home Folders with its security.
Sep 2011Feb 2013

Systems Engineer

Responsibility: • Handling the backup operations, working with HP Storage works Ultrium 920 SAS, and backup exec 2010, and 2012. • Provide technical assistance to all IT stuf. • Talking staff/clients through a series of actions, either face to face or over the telephone. • Close DHCP Scopes to target only BiscoMisr Computers. • Supporting the roll-out of new applications. • Review all company data sharing & permissions according to change all map drives. • Manage the implementation and enhancement of the IT Systems According to business • Requirements and technology best practices. • Act as the End-Line Support.
Apr 2009Aug 2011

Helpdesk Specialist

Responsibility: • Answer Employees questions and requests through the ticketing system by mail, in person or via phone for all company-supported applications. • Escalating bugs, major and global problems to the highest specialized supporting teams. • Troubleshoot and resolve all of the Hardware and Software issues that's fall in under my scope and permissions. • Contacts and Supervise Maintenance agencies for Hardware support & maintenance. • Communication between staff and the IT departments to resolve a global IT issues. • Document resolutions on ticketing software for future reference. • Provide recommendations on company application purchases and spare part change. • Perform maintenance programs following company’s Maintenance plans and vendor standards. • Provide on-the-job training to new departmental staff members. • Provide orientation & consultants to company's staff. • Provide and user - support, resolving technical issues and provides technical assistance for all Operating systems. Server Management: • Managing, operating, configuring and supporting Windows Server 2012,2008R2,2008. • Troubleshooting and resolving unexpected errors appeared. • Resolving technical issues and provides technical assistance for all Windows server Operating systems. • Provide remote support through phone or end-user via phone. • Installing, operating, upgrading and decommissioning all of running servers and network devices. • Checking, troubleshooting and diagnosing all of servers and laptops.
Jun 2008Mar 2009

Technical Support

Responsibility: • Troubleshoot networks, systems, and applications to identify and correct Malfunctions and other operational difficulties. • Install, manages Windows infrastructure, Active Directory, DNS, DHCP. • Analyze the problem, determine its source and give technical support for all Employees. • Implement backup solutions. • Support ADSL Users. • Support all users in all IT areas from Hardware and software troubleshooting to network troubleshooting. • Maintenance of all hardware (PC, servers, laptops … etc).




Ain Shams University


Faculty of Commerce, Ain-Shams University


Microsoft Certified Professional (MCP).

Microsoft Certified System Administrator (MCSA) 2003

Microsoft Certified System Engineer (MCSE) 2003

Cisco Certified Network Associate (CCNA)


Data Center
Group Policy
Windows Server
Active Directory