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Ahmed Fayed

Coach at Dish Network

Work experience


Clinical Epidemiology Research Unit International Federation of Medical Schools Association
Ismailia, Egypt Researcher Participate in preparation of research proposals. Data entry of research materials and questioners. Data review and correction and elimination of research bias factors. Follow up of community base research projects. Helping student and researchers understand the research procedures and avoid biases, and managing their data after collection Preparing finalized research results and presentations.


International Federation of Medical Schools Association
President Working with the Standing Community chairs in further developing the organization. Planning and organization various activities concerning developing the medical education in Africa. Fundraising proposals preparation and approaching international organization for funding of the federation activities. Organizing and chairing the annual General Assembly meeting. Review of progress reports of various students medical projects in Africa. Interacting with other international organization for creation of strong collaboration in helping developing countries in Africa tackling their medical challenges. of the monthly report and information publications. Review and approval of the annual budget.


International Federation of Medical Schools Association
Standing Committee of Education Vice Chair and training sessions planning and organization. Preparing fund raising reports for the community activities. of education materials for medical students concerning the improvement of medical education in their prospective countries. Attending and organizing the Annual General Assembly for the federation.

Managing Partner

Personal Computer Center
Ismailia, Egypt Managing Partner Processing Research proposal and finalizing research papers and preparing it for publications. Data entry and statistical analysis of research spread sheets. Prepare data presentation and Slide shows. Word Processing and final preparations of thesis. Managing sales and setup of computer and servers. Managing daily operations, and customer relation and PR duties. Financial and budgeting reviews and approval. ADDITIONAL EXPERIENCE

House Officer

Suez Canal University Hospital Personal Computer Center
Ismailia, Egypt House officer Emergency Rooms duties, including diagnosis and treatment of emergency room patients. Referral of patients to the appropriate departments for further treatment. Clinical rounds in all Major Medical Departments. Medical record keeping and filing.

Resident Physician

Department of Urology Ismailia International Federation of Medical Schools Association
Egypt Suez Canal University Hospital Resident Physician Daily follow-up for inpatient patients. Preparation of patients for Surgical Procedures. Daily reporting to attending physician and higher staff members. Daily clinical rounds with senior staff. Outpatient duties including diagnosis and treatment of patients. Performing an annual research in the field of urology. Responsible for teaching third and fourth year medical students.

Assistant Lecturer

Department of Urology Ismailia International Federation of Medical Schools Association
Egypt Suez Canal University Hospital Assistant Lecturer Outpatient clinic duties including outpatient urological procedures. Diagnosis and treatment of patients. Teaching Duties to Medical School Students. Research in the field of urology. Reports reviews and medical record keeping. Perform urological surgical procedures. Clinical rounds with junior residents, and follow up for inpatient treatment plans and further interventions. Patients review summary and weekly clinical conference. Helping in organizing the department annual scientific conference, Organizing the weekly scientific meeting for discussion of the week's cases, and feedback about patient progress.


Delicatessen Consultants
Garden City, NY Supervisor Supervision of Deli Departments in more than 40 Supermarket. Weekly monitoring of rotation of merchandise, stocking, freshness and cleanness standards. Managing Schedules and payroll, profit margins and sales. Managing General appearance of Deli Department, and appearance of worker. Follow-up on sanitary regulations and compliances with recent codes. Managing day to day operations, and solve immediately and problems that can affect running operations smoothly. Communication with store owners for feedback and improvement tips.

Transportation Coordinator

Hanft Unlimited
New York, NY Transportation Coordinator Manage Advertising Team daily needs for transportation to client meetings. Provide transportation to clients for meeting held in the agency. Manage Airline reservations and accommodation arrangements for team members for out of state clients. Follow day to day operations, and anticipation of any needed transportation for team members.

Customer Service Representative

Echostar, Dishnetwork
New York, NY Customer Service Representative Helping customer with the billing, technical support, and account specific issue. Maintaining weekly sales report, and service issues updates. Researching market trending and providing trackers of new connections and channel mapping improvements. Over the phone Technical troubleshooting, and replacement of defective equipment when needed.


Echostar, Dishnetwork.
New York, NY On the Job trainer(OJT) Representative Helping New Hires getting familiar with the customer service software, and educate them on the business rules. Providing assistance when new hire taking life calls, and guiding them through the process to create a positive customer experience. Life monitoring of agents in the call center, and assisting them to achieve better QA, and customer satisfaction scores. Covering for Coaches on the call center when they take time off, and helping their teams achieving their goals. Creating Stats Weakly Reports to show how much needed to reach perfection.


Echostar, Dishnetwork
New York, NY Coach Leading a team of 20 agents as their direct supervisor. Developing agent's skills to provide excellent customer services. Interview new candidate for the position of Customer Service Specialist. Run daily and weekly reports of agent performance. Follow up on Agent performance continuously, and monitor the follow and adherence of company policies on their calls. Create payroll for the team bi-weekly. Respond to escalations from customer and taking over calls upon customers requests.



Suez Canal University Faculty of Medicine


Suez Canal University Faculty of Medicine


customer service