Ahmed Essam

  • Egypt, EG

Customer Service & operation Manger

Work History

Work History
May 2009 - Present

Operation & Customer Service Manger 

Arabian Gulf Marine Logistics (AGM)

Team Management:

- Maintaining a good & professional relationship with my OP / CS team which allow getting the best performance they have.

- Following up my team Shipments & problems they may face & help to solve these problems.

- Evaluate my team performance & Report it to the head management.

- Distributed the shipments to my team with fairness.

Reporting:

- Receive daily report from my team members separately.

- Create weekly & monthly shipments reports (import & export & LCL & Air Shipments).

- Create monthly financial report with our shipments profits team evaluation report.

- Report shipping lines share for our shipments & volumes.

- Customers share from our volumes (financially & volume).

Rates:

- Maintaining powerful business & personal relationship with the shipping lines.

- Try to get the best rates from many shipping lines even for a single TEU.

- Distribute our shipments wisely to the shipping lines to keep our good business relations in a good position (we may need them anytime).

- Communicate with many agents worldwide to open new business with them (enabling us to secure best import rates).

Nov 2007 - May 2009

Operation & Customer Service Supervisor @ 

Total Logistica

Bookings:

- Receive the booking from the Shipper then send s/d to the shipping line after checking vessel date & allocation & containers Availability.

- Send the trucking details to the trucking co. follow up with the trucker to withdraw the containers

From the SSL port office.

- Follow up with the customer his stuffing & containers delays.

- Confirm with the trucker to containers gate in on time in the terminal.

- Confirm with the SSL that the containers on their load plane.

 Reports:

 - Create two monthly reports for all our shipments and our market position.

 Rates & C.S:

- Maintaining powerful business & personal relationship with customers

Performing daily sales calls according to fixed plane.

- Contacting shipping lines for getting their best rats.

- Quoting customers proper rats that should gain their loyalty.

- Communicate with many agents worldwide to open new business with them.

Jul 2005 - Nov 2007

Ocean Export Department 

Expeditors International of Washington, Inc.
Bookings: - Receive the booking from the Shipper or Consignee (In the global accounts) then send s/d to the shipping line after checking vessel date & allocation & containers Availability. - Send the trucking details to the trucking co. - Follow up with the trucker to withdraw the containers from the SSL port office.   - Follow up with the customer his stuffing & containers delays. - Confirm with the trucker to gate in the containers on time at the terminal. - Confirm with the SSL that the containers on their load plane. Documentation: - Confirm the drafts B/L with the customer & the SSLs. - Withdraw the B/L max 48 hours after vessel departure. - Create the invoices for the customer once vessel Departure. - Accurate & Urgency for handling any problem faced. Rates & C.S: - Maintaining powerful business & personal relationship with the customers. - Performing daily sales calls according to fixed plane. - Contacting shipping lines for getting their best rats. - Quoting customers proper rats that should keep them working with our company. - Communicate with our worldwide offices to follow up shipments.
Dec 2004 - Jul 2005

Operation Department 

Evergreen Line
Equipment control: - Controlling the containers from discharging as import - deliver to the importer - return empty - deliver to the  exporter  - return full - load full as export also updating Evergreen System with all mentions moves.  Pre-Trip Inspection (PTI) for Reefers containers: - Give the PTI order once received from the Customer service & follow up till the end of this process with a system updating with PTI details.  Dangerous Cargo Handling: - Document handling & loading the Dangerous Cargo in right Position on the Vessel.  VESSEL PLANNING: - Handel the vessels planning after receiving the loading list from the Customer service Department. - Create containers plan for the vessel according to destination. - Make sure that Vessel Draft is in good position. - Updating CASP (Computer Automated Stowage Planning) system and Evergreen Intranet with all details Transshipment Plans: - Choose the best Transshipment plane before Loading for any indirect Shipments to book on the Transshipment vessels & feeders on time with the shortest transit time.  Systems: - ALDS – Actual loading data system. - EQC – Equipment control. - CASP – container automated Stowage planning.
Jul 2003 - Dec 2004

Export Department 

Cairo Cotton (cotton’s exporters union member)
Rates: - Send our Cotton Rate offers to the Customers (importers) worldwide once received from the cotton's exporters union. Shipment Handling: - Handle the shipment starting from receiving the delivery order from our customer (importer).

Education

Education
Oct 1997 - Jul 2001

Bsc.

university of hotels and tourisme

Skills

Skills

Languages: Perfect Command of Spoken and Written Arabic. (Mother tongue) Perfect Command of Spoken and Written English Computer skills: Basic Concepts of information Using the computer and managing files Word-processing Spreadsheets Database Presentation Information and Communication Very Good Internet Research Skills Other Skills: Very Hard worker and able to work under intensive work pressure Ability & commitment to the delivery of high quality results

Portfolio

Text Section

Objective: Searching for a real challenge in my carrier field where I can make a touchable and long lasting difference even if a small one.   Culture: Professionalism is at the core of identity. Passionate caring and winning attitude is focused on the basics of teamwork. Fairness, honesty, and dignity. Type of person who wants to learn more about something.