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Work experience

May 2009Present

Operation & Customer Service Manger 

Arabian Gulf Marine Logistics (AGM)

Team Management:

- Maintaining a good & professional relationship with my OP / CS team which allow getting the best performance they have.

- Following up my team Shipments & problems they may face & help to solve these problems.

- Evaluate my team performance & Report it to the head management.

- Distributed the shipments to my team with fairness.

Reporting:

- Receive daily report from my team members separately.

- Create weekly & monthly shipments reports (import & export & LCL & Air Shipments).

- Create monthly financial report with our shipments profits team evaluation report.

- Report shipping lines share for our shipments & volumes.

- Customers share from our volumes (financially & volume).

Rates:

- Maintaining powerful business & personal relationship with the shipping lines.

- Try to get the best rates from many shipping lines even for a single TEU.

- Distribute our shipments wisely to the shipping lines to keep our good business relations in a good position (we may need them anytime).

- Communicate with many agents worldwide to open new business with them (enabling us to secure best import rates).

Nov 2007May 2009

Operation & Customer Service Supervisor @ 

Total Logistica

Bookings:

- Receive the booking from the Shipper then send s/d to the shipping line after checking vessel date & allocation & containers Availability.

- Send the trucking details to the trucking co. follow up with the trucker to withdraw the containers

From the SSL port office.

- Follow up with the customer his stuffing & containers delays.

- Confirm with the trucker to containers gate in on time in the terminal.

- Confirm with the SSL that the containers on their load plane.

 Reports:

 - Create two monthly reports for all our shipments and our market position.

 Rates & C.S:

- Maintaining powerful business & personal relationship with customers

Performing daily sales calls according to fixed plane.

- Contacting shipping lines for getting their best rats.

- Quoting customers proper rats that should gain their loyalty.

- Communicate with many agents worldwide to open new business with them.

Jul 2005Nov 2007

Ocean Export Department 

Expeditors International of Washington, Inc.
Bookings: - Receive the booking from the Shipper or Consignee (In the global accounts) then send s/d to the shipping line after checking vessel date & allocation & containers Availability. - Send the trucking details to the trucking co. - Follow up with the trucker to withdraw the containers from the SSL port office.   - Follow up with the customer his stuffing & containers delays. - Confirm with the trucker to gate in the containers on time at the terminal. - Confirm with the SSL that the containers on their load plane. Documentation: - Confirm the drafts B/L with the customer & the SSLs. - Withdraw the B/L max 48 hours after vessel departure. - Create the invoices for the customer once vessel Departure. - Accurate & Urgency for handling any problem faced. Rates & C.S: - Maintaining powerful business & personal relationship with the customers. - Performing daily sales calls according to fixed plane. - Contacting shipping lines for getting their best rats. - Quoting customers proper rats that should keep them working with our company. - Communicate with our worldwide offices to follow up shipments.
Dec 2004Jul 2005

Operation Department 

Evergreen Line
Equipment control: - Controlling the containers from discharging as import - deliver to the importer - return empty - deliver to the  exporter  - return full - load full as export also updating Evergreen System with all mentions moves.  Pre-Trip Inspection (PTI) for Reefers containers: - Give the PTI order once received from the Customer service & follow up till the end of this process with a system updating with PTI details.  Dangerous Cargo Handling: - Document handling & loading the Dangerous Cargo in right Position on the Vessel.  VESSEL PLANNING: - Handel the vessels planning after receiving the loading list from the Customer service Department. - Create containers plan for the vessel according to destination. - Make sure that Vessel Draft is in good position. - Updating CASP (Computer Automated Stowage Planning) system and Evergreen Intranet with all details Transshipment Plans: - Choose the best Transshipment plane before Loading for any indirect Shipments to book on the Transshipment vessels & feeders on time with the shortest transit time.  Systems: - ALDS – Actual loading data system. - EQC – Equipment control. - CASP – container automated Stowage planning.
Jul 2003Dec 2004

Export Department 

Cairo Cotton (cotton’s exporters union member)
Rates: - Send our Cotton Rate offers to the Customers (importers) worldwide once received from the cotton's exporters union. Shipment Handling: - Handle the shipment starting from receiving the delivery order from our customer (importer).

Education

Oct 1997Jul 2001

Bsc.

university of hotels and tourisme

Skills

Languages: Perfect Command of Spoken and Written Arabic. (Mother tongue) Perfect Command of Spoken and Written English Computer skills: Basic Concepts of information Using the computer and managing files Word-processing Spreadsheets Database Presentation Information and Communication Very Good Internet Research Skills Other Skills: Very Hard worker and able to work under intensive work pressure Ability & commitment to the delivery of high quality results

Portfolio

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