Operation & Customer Service Manger
Arabian Gulf Marine Logistics (AGM)
- Maintaining a good & professional relationship with my OP / CS team which allow getting the best performance they have.
- Following up my team Shipments & problems they may face & help to solve these problems.
- Evaluate my team performance & Report it to the head management.
- Distributed the shipments to my team with fairness.
- Receive daily report from my team members separately.
- Create weekly & monthly shipments reports (import & export & LCL & Air Shipments).
- Create monthly financial report with our shipments profits team evaluation report.
- Report shipping lines share for our shipments & volumes.
- Customers share from our volumes (financially & volume).
- Maintaining powerful business & personal relationship with the shipping lines.
- Try to get the best rates from many shipping lines even for a single TEU.
- Distribute our shipments wisely to the shipping lines to keep our good business relations in a good position (we may need them anytime).
- Communicate with many agents worldwide to open new business with them (enabling us to secure best import rates).