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Summary

Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution

Work experience

Dec 2013Present

IT Help Desk Supervisor 

CCPA Bedaya – Alexandria, Egypt.

Manage CCPA IT Help Desk technical team.

maintaining defined support processes.
maintaining operational targets.
Manage and develop resources and team members.
Coordinate the identification and resolution of service incidents.
Focus on continual service improvement.
Implementation of the required strategies & technical solutions.
Undertake tasks as assigned by departmental management.

20142015

IT Help Desk  (Part Time)

SquareConnections L.L.C.

Support SquareConnections team in providing solutions for customers.
Objective

Education

20092013

Bachelor Degree

Higher Institute for Computer Information System (H.I.C.I.S)

Associate - Information Technology - Computer Network Systems Option, Software Applications, Programming Option  and Web Development Option.

Certifications

2015

Cloud Computing Diploma

CCNAx (Routing & Switching)

 MCSA

EMC Information Storage Management v.2

Technical Support Essentials

2014

Self-paced

Commercial Excel

Quick Books

Languages.

Arabic: Native.

English: Good