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Ahmed Al Ghaithi

Operations management and logistics

Work experience

Jotun paints

Jan 2012Sep 2012

Customer service executive

  •  Managing and processing customers' orders in the system
  • Ensure service quality and customer satisfaction.
  •  Ensure the customers receive the materials on time.
  • Coordinate between warehouse, production departments and customers to make customized products.
  • Managing bulk orders for projects and ensure availability of material on time and according to the requirement.
  • Receive the delivery notes and attach them with the invoices.
  • Making price correction and price some products manually in the system.

Qatar airways

Jan 2010Jan 2012

Customer service associate

  • Making and managing booking in the system .
  •  Checking the availability of the seats and promoting the company.
  • Making changes for the tickets and provide flights schedules.
  • Provided travel information over the telephone to customer.
  •  Help passengers establish itineraries and answer general questions in regards to travel (baggage allowance, seating, timing, schedule change).


Newcastle University

Sep 2012Sep 2013

Master of operations and supply chain management  Newcastle University, United Kingdom, MERIT.

Main courses: -Operations Management. -Purchasing and Supply Chain Management. -Performance and Decision Management. -Quality Management, Tools and Techniques. -Financial Reporting. -International Business Strategy in Practice. -International Logistics. -project management.

Sultan Qaboos University

Sep 2004Aug 2009

Bachelor’s degree in Tourism

 major in tourism operation management, college of arts, Sultan Qaboos University, GPA: 3.25


Inventory Management

taking courses in inventory management at Newcastle University


worked close the the management in Jotun Paints company


worked in the last work experiences in teams

Microsoft Excel

Able to work with:
-Microsoft (Word, Excel, Power Point): good
-Research: Internet Searching: Excellent


• Dr. Galal Hamza
• Tourism Department College of Arts and Social Sciences
• Sultan Qaboos University
• GSM: +96892985546, E-mail: [email protected]