I am enclosing my resume for your review, and expressing my interest in joining your respectful organization.
Seeking an opportunity to best utilize my past experience as Section Head Network Engineer - Voice Network Operations, used to work in the Information Technology Department at National Bank of Abu Dhabi. Previously, I work at Raya Contact Centers – A subsidiary of Raya Holding (EGYPT) in the IT Department as IT Supervisor, and Avaya Support Team Consultant.
My total experience is more than 12 years in IT Networks & Systems Infrastructure field, in particular, the Data, Voice, and Video communication solutions.
I’m holding a BSC. in Electrical & Computer Engineering, Master of Business Administration (MBA) at Strathclyde University Business School (Glasgow, Scotland, UK), ITIL V3, and Project Management.
Designed, implemented, and supported various Data, Voice and Video Infrastructure solutions to serve Education, Call Center, and Banking business environments. I was able to lead teams and projects with diverse culture, and provide knowledge transfer and training to IT new joiners and business audiences.
Below are my professional certificates & training classes:
Cisco Certified Network Associate CCNA Routing & Switching 200-125
Cisco Certified Network Associate CCNA Voice Collaborations 210-060
Cisco Certified Network Associate CCNA Video Collaborations 210-065
Converged Technology Professional “CTP”
VoIP Hacking and Penetration Testing
Network Penetration Testing and Ethical Hacking
Cisco Data Center Certificate and Cloud
VMWare NXS Network & Security
Amazon AWS cloud
Avaya ACAI-500 ACSI-711 (Call Center).
Avaya ACAI-100 ACSI-901 (IP Telephony).
ACAD-100 ACSD-900 (IP Telephony).
ACET-200 – (IP Telephony).
ACSI-805: Modular Messaging with Avaya Message Store.
ACIS: Avaya Aura Communication Manager and CM Messaging R6.
ACIS: Avaya Call Center Elite.
ACSS: Avaya Aura Contact Recording and Quality Monitoring R12.
ITIL V3 Foundation Certification.
ITIL V3 Intermediate Continual Service Improvement CSI
Project Management (Fundamentals)
IELTS score 6.5
Thank you for your time and consideration.