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Ahmad Shalabi

Customer care / graphic design supervisor

Work experience

Apr 2013Present

Customer care / graphic design supervisor

Al omara facilities card L.L.C
• Investigate customer's problems and find solutions. • Hire, train, and terminate customer service agents. • Provide scripts to read from during phone calls. • Handle major incidents that cannot be resolved by agents. • Resolve complaints and order issues. • Ask customers to provide feedback on agents and customer service experience. • Keep abreast of new company products and services. • Issue refunds to customers. • Analyze data and statistics. • Print reports on overall customer satisfaction. • Isolate and identify areas of improvement. • Train agents on how to adequately address problem over the phone or how to write correspondence. • Work with management on customer service initiatives. • Utilize social media to respond to customer complaints and praise. • Design and layout ads, brochures, flyers and marketing collateral. • Finished art and pre-press of files. • Manage the web design for the company website. • Design logos and brand identity for company.
Jan 2012Present

graphic designer

Graphic Design Freelancer
Apr 2012Feb 2013

graphic and web designer

Node for designing and hosting websites
• Meeting with a client to learn about their needs, the message they wants to communicate and the audience they wants to target. • Preparing preliminary sketches or layouts by hand or computer. • Selecting visual elements of the design including color, animation, and photography and font style. • Consulting with copywriters on text that will accompany a design. • Presenting finished design to client for approval. • Creating Web Templates, to be programmed into a website by the programmers. • Designing Web Logos. • Performing image manipulations.



Bachelor's degree

Philadelphia Private University


Web Design
Vector Illustration
Corporate Identity
Graphic Design
Logo Design
- Microsft Windows - Microsoft Office (Word, Excel and PowerPoint)
Photoshop cs6, illustrator cs6, flash, anime studio, wordpress, Adobe in-design


Web design