Ahmad Shalabi

  • United Arab Emirates, AE 01

Work History

Work History
Apr 2013 - Present

Customer care / graphic design supervisor

Al omara facilities card L.L.C
• Investigate customer's problems and find solutions. • Hire, train, and terminate customer service agents. • Provide scripts to read from during phone calls. • Handle major incidents that cannot be resolved by agents. • Resolve complaints and order issues. • Ask customers to provide feedback on agents and customer service experience. • Keep abreast of new company products and services. • Issue refunds to customers. • Analyze data and statistics. • Print reports on overall customer satisfaction. • Isolate and identify areas of improvement. • Train agents on how to adequately address problem over the phone or how to write correspondence. • Work with management on customer service initiatives. • Utilize social media to respond to customer complaints and praise. • Design and layout ads, brochures, flyers and marketing collateral. • Finished art and pre-press of files. • Manage the web design for the company website. • Design logos and brand identity for company.
Jan 2012 - Present

graphic designer

Graphic Design Freelancer
Apr 2012 - Feb 2013

graphic and web designer

Node for designing and hosting websites
• Meeting with a client to learn about their needs, the message they wants to communicate and the audience they wants to target. • Preparing preliminary sketches or layouts by hand or computer. • Selecting visual elements of the design including color, animation, and photography and font style. • Consulting with copywriters on text that will accompany a design. • Presenting finished design to client for approval. • Creating Web Templates, to be programmed into a website by the programmers. • Designing Web Logos. • Performing image manipulations.

Education

Education
2007 - 2011

Bachelor's degree

Philadelphia Private University

Skills

Skills

Web Design

Animation

Vector Illustration

Dreamweaver

Brochures

Corporate Identity

Graphic Design

Illustrator

Posters

Copywriting

Sketching

Photography

Typography

Layout

Graphics

Logo Design

- Microsft Windows - Microsoft Office (Word, Excel and PowerPoint)

Photoshop cs6, illustrator cs6, flash, anime studio, wordpress, Adobe in-design

Certifications

Certifications

Web design