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Ahmad Shalabi

Customer care / graphic design supervisor

Work experience

Apr 2013Present

Customer care / graphic design supervisor

Al omara facilities card L.L.C
• Investigate customer's problems and find solutions. • Hire, train, and terminate customer service agents. • Provide scripts to read from during phone calls. • Handle major incidents that cannot be resolved by agents. • Resolve complaints and order issues. • Ask customers to provide feedback on agents and customer service experience. • Keep abreast of new company products and services. • Issue refunds to customers. • Analyze data and statistics. • Print reports on overall customer satisfaction. • Isolate and identify areas of improvement. • Train agents on how to adequately address problem over the phone or how to write correspondence. • Work with management on customer service initiatives. • Utilize social media to respond to customer complaints and praise. • Design and layout ads, brochures, flyers and marketing collateral. • Finished art and pre-press of files. • Manage the web design for the company website. • Design logos and brand identity for company.
Jan 2012Present

graphic designer

Graphic Design Freelancer
Apr 2012Feb 2013

graphic and web designer

Node for designing and hosting websites
• Meeting with a client to learn about their needs, the message they wants to communicate and the audience they wants to target. • Preparing preliminary sketches or layouts by hand or computer. • Selecting visual elements of the design including color, animation, and photography and font style. • Consulting with copywriters on text that will accompany a design. • Presenting finished design to client for approval. • Creating Web Templates, to be programmed into a website by the programmers. • Designing Web Logos. • Performing image manipulations.

Education

20072011

Bachelor's degree

Philadelphia Private University

Skills

Web Design
Animation
Vector Illustration
Dreamweaver
Brochures
Corporate Identity
Graphic Design
Illustrator
Posters
Copywriting
Sketching
Photography
Typography
Layout
Graphics
Logo Design
- Microsft Windows - Microsoft Office (Word, Excel and PowerPoint)
Photoshop cs6, illustrator cs6, flash, anime studio, wordpress, Adobe in-design

Certifications

Web design