Download PDF

Work experience

Dec 2012Present

Outsource It Engineer

position: Outsource IT engineer Salary: RM 1800 Reason For Leaving: Due Bahau Technology Service with Highpoint Service Network contack will be end on 30 Mei 214 Year: recent Job Function · Maintain customer service counters to discuss the problem that caused the issue pruduck acer and serve customers more efficiently. Handle the call out and into to get more information about the system is trying to be resolved and get solution. Review each case, updating the case, making the case for everyone shield computer, Checking system and resolve a case in acer romedy service system. Performing the on-site service for Government Office/School/Private Office/Factory/Dealer/End User. Technical consultancy to clients on acer systems, solutions and commitment. collecting, checking and packing the items out of their headquarters on a daily basis to carry out the next. Maintaining, repairing, troubleshooting, and servicing Acer computer desktop or laptop, hardware and software problem. Testing and error checking of solutions. Burnt-In-Test & stability testing Repairing smartphone(Phone/Tablet/ZTE phone) change as new part(board, Speaker, camera, LCD, touch module, program and other sofware) Make your purchase, check the buffer stock for emergency readiness to damage that can be solved quickly. Company: Sime Darby Industry: Roaming Engineer
Oct 2012Present


Year: recent Job Function · Repair and service all Printer HP product model lazer jet. Setup Printer, Format Printer, Update firmware, Install Secure Jet Software at Printer, Configuration Printer, check printer using server, remote printer and monitor printer. Support maintainance printers in the building Persada Plus, Sime Darby Plantation, Sime Darby Properties, Wisma Sime Darby, and UEM Land. Replace part printer, order Supplies printer, Call Customer, Log case at HP and Supplies printer. Create reports on activities, printer report, and update printer check list. Install printer driver at all pc, create printer shortcut to direct printing, setting PC to printing. Use Software(BMC Remedy IT Service Management) to Check Ticket and status printer. Repair hardware printer(Toner, Drum, fuser, transfer kit, roller, scanner, Fax, email and document feeder kit). Handling customer's inquiries and complaints.
Oct 2011Present


DHL-Hewlet Packard
Company: Industry: Express courier position: IT(Onsite Desktop Engineer) Salary: RM 1100 Reason For Leaving: Due to HP with DHL Contract will end on
Jul 2012Sep 2012

Help Desk Specialist

Lexmark, Zebra, HP and Scanner
Year: Job Function · Support PC(laptop, desktop) and printer. Attend any adhoc/Administrator for IT related activity. Such as audit all HP PCs in DHL. Also install new windows update, VPN Cert, installation, reformatting and upgrading on PCs. Troubleshooting for Microsoft Office. Trouble shooting on Handling Operational equipment(Hand Held scanners ex-Symbol MC3000, cargo scanners, reweigh machines, printers and modem) Providing level 1 support as admin DHL application(ACA, SCL, GOP, IBS). Attending to user's IT problems via remote access, phone support or onsite support. Troubleshooting software/hardware issues, printers, engaging 3rd party vendor for support. Responsible to make sure all PC with(DHL Application-PC GOP) software all around Malaysia are in good working condition. Have check, suggest, request and upgrade 90 PCs to higher RAM Memory at service call deparment. Handle Helpdesk calls, log tickets to other engineer and create Ticket For group ITSC(IT Malaysia). Repairing hardware and software printer to print(waybill, shipment and barcode) Company: MTCS(Mr. Tan Computer Service) Industry: Reseller position: Sale HP Product and Microsoft Product Salary: RM 900 Reason For Leaving: Change other work
Jan 2012Jun 2012


Sales for Laptop, PC
Year: Job Function · Printer, Microsoft product and accessories. Upgrade laptop and PC if customer want to upgrade. Format(laptop and pc) if got problem, upgrade windows and install Microsoft software Create case id for pc if have problem to replace new part hardware, software and claim warranty from hp service centre. Handling customer, taking customer what function product to use, and ask customer how to use on product. Always test(hardware, software) new pc to good working and check pc if have problem.
May 2011Dec 2011

Help Desk Specialist

BASF sdn.bhd
Year: Company:. Location: Menara TM Job Function Setup Network With Alteris software. Setup New Pc's and Laptop HP. Installing software GPS III for transfer data user using Network. Configuration Network Setting Create and register access card for open windows at all pc. Call Help Desk at Singapore(IT Team) for Update and Software Problem. Company: RHB Centre Location: Menara RHB Job Function Installing and Upgrade Quantum 4.4. Installing SCCM software to All PC. Test pc to connect server and check IP Address. Company: Jabatan Ukur Dan Pemetaan Malaysia(JUPEM) Location: Menara JUPEM Job Function Install Original Lotus Notes 8.5. 1 for all Pc. Configuration Lotus Notes application (Server, Email, LDAP, and domain) ADDITIONAL SKILLS Advanced user of Microsoft Office(Words, Excel, PowerPoint) Can diagnose and detects out damages or troubleshooting in hardware including repairing by using certain equipment and tools. Can diagnose and detects out damages or troubleshooting in hardware including repairing by using certain equipment and tools. Peregrine Systems Service Center(ServiceCenter) service desk application. Can diagnose and detects printer problem. Can provide hands-on-technical troubleshooting for network issues pertaining to network equipment configurations, structured cabling, wired/wireless LAN. Can Setup the proxy setting and printer setting. Can handle printer to(repair, service, upgrade, update, driver, setup hardware and software.) Repairing smart phone sofware and hardware for new part and new os.