Skills

Skills

Team Player

Hardware Configuration,TCP/IP,Software Configuration, Switches and hubs

Help Desk /Technical Support

Excellent Communication.

—Highly motivated, and quietly confident

—Very well mannered & effective decision maker

—Aim also aspiring to gain lots of practical experience in the industry

—Good time management & organizational skills

—Team player with good interpersonal communication skills

— Ability to follow procedures and showing initiative

— Self-motivated & enthusiastic taking pride in my work

— Hard worker & fast learner, with a positive approach & can do attitude

Education

Education
Feb 2002 - Dec 2006

Bachelors in Information Systems

Manukau Institute Of Technology
Dec 2006 - Jun 2007

Certificate in computer Support Technician

Ame's Institute Auckland 
Jan 1997 - Dec 1999

Bursary High School

Pakuranga College

Work History

Work History
Aug 2013 - Present

Customer Service Coordinator /Call Centre & Public Relation.

National Investment Corporation
Support and handling all Customers needs with emails, face to face and through the calls to. Results-oriented Personal Assistant with experience in public relations, marketing, business administration, customer service, accounting, and customer relationship management. Exposure to diverse areas of the entertainment industry. Adept in streamlining business processes and increasing operational efficiency levels. Instrumental in increasing customer retention and customer satisfaction levels within highly competitive markets. Handling financial management functions including general ledger accounting, budgeting, and accounts receivable. Comprehensive background in administrative functions including drafting correspondence, filing, and fielding customer inquiries. Managed all aspects of customer relationship management on a daily basis, which resulted in increased customer retention levels. Researched and resolved customer complaints in a timely manner, which resulted in increased customer satisfaction levels. Support & handling calls daily between 150 -250 calls a day Self Motivated & Enthusiastic. Excellent Communication with both language English & Arabic. Always my aim for a higher position with greater responsibilities. Interpersonal Skills. Taking pride in my work, Problem solving, Planning & organizing, Team working. Ability to follow procedures, showing initiative.
Apr 2010 - Aug 2011

I.T. > Worked as Associate Service Desk Analyst/Information Technology

National Bank of Abu Dhabi
Support and handling all reset passwords, handling approvals, problems. Configured local and network printers. Set up loan document printers. Directed Windows 95 to Windows 2000 Professional migration for all Branches Banks in National &International. Connected fifty computers to corporate network. Performed installation, configuration, and troubleshooting for 350 clients utilizing MS Exchange servers. Technical Support: Provided technical support and end-user training to internal and external customers on network, software, and computer systems. Support & handling calls daily between 100 -400 calls a day Support and Maintenance of Phone System, and Video Conference unit. Active Directory, Group Policy, OU Handling all Business Applications I.T>(Citrix,Edms, Swift,Intellect,Fact Install software and remote desktop for help and maintenance Support and Administration of all Approvals required. Providing network connections for a group of sales represent who regularly bring their laptop computers into the office so the best media type likely provide the setup Hardware Inventory Control and Software License records Ensure NBAD Employees company offices are compliant with NBAD I.T. policies and procedural standards Provide Help Desk Support for all World Branches offices when required Travel to different offices in Abu Dhabi and Branches when required Daily handling Printers and Outlook Configuration and archiving or any problems for the branches IT Avaya Phone support
Mar 2007 - Sep 2009

I.T.>Desktop Support Analyst

Telecom New Zealand
100 incoming incidents per day, it’s time-consuming to assign these incidents to various technician, category and levels. Call logs, help desk tickets, maintenance schedules, data backups, and hardware/software upgrades. Provide first-level contact and problem resolution for all users with hardware, software and applications problems. Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases. Uses advanced troubleshooting skills. Provide accurate and timely logging of problems and resolution for problems in the Clarify problem management database. Escalate problems as appropriate following HD procedures. Worked as the team lead for the Desktop Engineering Team. Customer Service Activities: Provide strong customer service for internal IT teams as well as Business Partners. Work closely with the server and networking teams. Systems Administration Activities: perform computer management & system administration activities. Ability to communicate well with internal and external contacts. Resolved Microsoft desktop applications (Word, Excel, Power Point and Outlook) issues under level 2 support for over 750 users. Activated and deactivated employee, customer, and company affiliate profiles.
Dec 2006 - Feb 2007

I.T.>Worked as I.T. Help Desk

Abu Dhabi National Insurance Company (ADNIC)
I.T. Help Desk Main duties included help desk support, installing hardware and software in the office, as well as troubleshooting, analysis, and problem resolution with some web development; Provides technical support to users of computer software & hardware running the Windows operating system. Ability to troubleshoot & repair problems via e-mail, phone or in person, resolve network connectivity problems. Desktop, Laptop on site & phone support. Printer/Fax support, Backup system support, updating current infrastructure, deploying new equipment. Recovery for hardware/software problems, when unable to resolve, escalate to second or third level in accordance with Help Desk escalation processes. Manage service request, software installations, new computer setups, upgrade, etc. Provides technical support to users of computer software & hardware running the Windows operating system. Ability to troubleshoot & repair problems via e-mail, phone or in person, resolve network connectivity problems.
May 2004 - Jun 2006

Performed network administration functions, set up network user accounts/permissions, reset passwords, and administered group
policies via DRA and Active Directory. Installed, configured, maintained, and supported all servers within the network, provided desktop
support over 300 users, Served as Technical Team Lead for 20 technicians located in 15 cities across the country.

Info:-

Ahmad Mahmud

Male
Single

New Zealand er
Born 20/08/1980
Languages English & Arabic
Licenses /U.A.E. & New Zealand
Height 177 cm
Weight 88 Kg

References

References

References for jobs

References are available upon request