Viva Telecom Kuwaiti
A multi-skilled with good all-round marketing skills and a solid background in sales. Very capable with the ability, drive and determination needed to succeed in winning business and creating opportunity, An excellent communicator who can relate well with people at all levels and has the flexibility of working well as part of a team or individually. worked in the field of real estate marketing for a year and then go to the field of telecommunications to work in customer service for direct sale for two years, until they became eligible to work as a team leader and win first place in the first quarter, second and third for the year 2014 and first place in the second quarter of 2015 to serve the distinction and The highest sales for the company Viva Telecom Kuwaiti
Now looking for a new and challenging position with a ambitious agency.
- Managing all retail and online related customer contacts.
- Providing quality responses to customer contacts in person, telephone & email.
- Dealing with enquiries & answering calls from new and existing customers.
- Suggesting solutions to customers in a positive manner.
- Dealing with all escalated complaints and enquiries efficiently and effectively.
- Communicate promptly any information to customers about their orders.
- Helping customers to register online and/or to process their orders.
- Giving customers information about company services and products.
- Building relationships with customers.
- Recording all queries and making notes on logging software.
- Resolving assigned incidents within pre-agreed timescales.
- Familiar with all with Microsoft packages.
- Handling difficult and aggressive customers in a professional manner.
- Excellent account management skills.
- Able to work on own initiative as well as part of a team.
- Strong presentation and negotiation skills.
- Contacting and communicating with high end decision makers.
- Ability to follow up with clients in a timely professional manner.
- Good knowledge of Customer Marketing Databases and how to use them.
- A successful track record in new business development within the SME sector.
- Ability to work long hours, often under pressure.
- Energetic .
- reliable and consistent .
- flexible attitude .
- communication skills .
- Positive personality
Department of Modern European Languages
- Availble on request .