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Work experience

Jan 2014Sep 2015

Deskside Technician

NSC Global/Atos

Beaverton-Tech II Deskside Technician responsiblities Nike WHQ. Daily duties include, but not limited to the following: reimaging both PC's and MAC's, general trouble shooting at end user's desk, training other co workers on different processes, used a ticket system. Worked side by side with the hardware department to make the process faster. 

Aug 2012Jul 2013

Stream Global Services

Stream Global Services
Beaverton-Senior Tech II Over the phone support for game units. Duties include: troubleshooting problems over the phone, looking into account issues, resetting passwords.
Sep 2010Feb 2012

Escalations Agent

ACS
Tigard-Tech II, senior tech, escalations agent Tech II assignments included: over the phone support for apple products, determining hardware failure, requesting replacements Senior Tech assignments included: helping out with the training program to give people one on one time, worked side by side the trainers to ensure that everyone understand their job before they hit the floor Escalations agent duties included: take calls from Tech II agents and better help the customer. Process“ customer satisfactions”(ie, compensation for damage, terrible customer service, etc.)

Skills

PC computers

general troubleshooting, set up, reimaging, etc

Macintosh computers

intermediate troubleshooting, reimaging, set up, some terminal knowledge,  

Education

Aug 2003May 2006

High School Diploma

Franklin High School 

General Studies