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Work experience

Sep 2012Present

Medical Office Administration

Dr. F Ishak - Otolaryngology
  • Performing tasks of answering phone calls, sorting mail, faxing
  • Responsible for scheduling both new referrals and current patients
  • Ability to deal with people in a caring, courteous and professional manner
  • Handle incoming inquiries, preparing and maintaining patient charts and demographics
  • Perform tasks of transcribing, editing and completing medical related correspondence
  • Provide support to physician by handling patient surgeries and procedures
  • Knowledge of the methods and practices of handling clerical and administrative tasks
Nov 2011Aug 2012

Office Administrator

Valley Driver Training
  • Created and maintained a more effective filing system, reducing missing file incidences and increasing time management
  • Handled incoming inquiries for a busy office setting, sales experience in offering Beginner Driver Education course
  • Scheduling new clients in for class time, processed various payment methods: cash, debit, credit, discounts, payment plans
  • Maintained 10 different instructor calendars daily, scheduling students and walk-ins for drive lessons, road tests
  • Arranged patient appointments between Health Sciences North's Driver Assessment and Rehabilitation Service and the company's Driver Instruction Specialist
  • Ensured each student file was completed prior to booking a student's road test, Filed accordingly
  • Entered students into the MTO Beginner Driver Education Course Certification website to be certified
  • Prepared weekly payroll for 10 instructors. General office duties

Data Entry Clerk

Brady Physiotherapy
  • Casual part-time
  • Handled setting up of databases for each new contract and resulting patients
  • handled updating of patient profiles, including verification of health card and demographics 
  • Handled confirmation of accounts payable and receivable for each patient on a month-by-month basis
Oct 2007May 2009

Sales Assoiciate

Walmart Canada
  • Maintained a clean and safe working environment for both employees and consumers
  • Assisted consumers in locating merchandise and answering any inquiries in an appropriate manner
  • Trained new employees in duties of maintaining department
  • Assisted call-in consumers in locating and placing merchandise orders
  • Stocked and rearranged merchandise, maintained inventory
  • Handled payment transactions: cash, credit, debit


Experienced Medical Office Administrator seeking a position in a health care environment which will enable me to utilize and build upon the knowledge and experience I have today.


  • Extensive knowledge of medical terminology, methods and procedures
  • Proficient in keyboarding with good punctuation, spelling and grammar.
  • Possess good communication and customer service skills
  • Extensive knowledge of operating computers, e-mail, scanners and voice message systems
  • Adept with Microsoft Office, including Microsoft Word and Excel
  • Multitasking skills, organized and ability to work with less supervision

Licenses and Certificates

  • Workplace Hazardous Materials Information System Certificate – May 2010
  • Asbestos Awareness Certificate – May 2010
  • Office Safety Awareness Certificate – Sept. 2010
  • Chemical Hazards Certificate – Sept. 2010
  • CPR Class C Certificate - April 2010
  • Hepatitis B Vaccine
  • Smart Serve Certificate – 2003

Additional Skills

  • Microsoft Word – Use of merge forms, form letters, web page design, templates
  • Microsoft Excel – Use of spreadsheets, workbooks, calculations, embedding charts
  • Microsoft PowerPoint – Designing presentations
  • Microsoft Access – database management
  • Express Scribe-transcription based software
  • Manual and Computerized bookkeeping and accounting
  • Competent in account and bank reconciliation
  • Data entry: Accounts payable/receivable, inventory control, store and retrieve financial data
  • Payroll deductions, GST, benefits, W.S.I.B., government remittances
  • Payroll, income tax forms and Record of Employments
  • Skilled in page editing and proofreading


Oct 2009Oct 2010

Medical Office Adminstration - Honors

Everest College
  • Extensive medical terminology knowledge base
  • knowledge of the human body, systems and their functions
  • Transcription – capable of 50 WPM
  • Preparing syringes for injections
  • Blood pressure checks
Jan 2004Sep 2004

Accounting and Payroll Administration

CDI College
  • CPA Certification
  • Simply Accounting, ACCPAC
  • Bookkeeping, Financial Accounting