Client Service Representative
A solid combination of rapport building customer service with extensive product knowledge across offset, digital, apparel, promo and signage.
Passionate desire to continue learning, teaching and discovering new trends in business. Works well in teams, drawing on each person's strength and covering weak spots. Eclectic interests help find application in other industries to provide helpful suggestions and ideas for client success.
“Andy is very detail oriented. A great guy to have on your team!” -Stacy Simmer, Indiana Historical Society
“I'm thankful to have Andy as our account manager. Andy is an expert in his field and a pleasure to work with!” -Becky Black, Promethius Consulting
“Andy is a pleasure to work with. He is always upbeat, responsive and knowledgeable. He consistently goes the extra mile." -Lorraine Ball, RoundPeg
"Andy has been a very knowledgeable, hardworking and sincere colleague that I would recommend with enthusiasm." -Mark Shepler, UN Communications Group
Fineline Printing Group specializes in offset printing, wide format printing, apparel and promotional products. With strong involvement in the community and reinvestment in our infrastructure, we have positioned ourselves to support clients who need a partner in their tangible visual communication with their audience. Be it small non-profits or large nationwide for-profits, Fineline Printing Group is ready to explore working together to make your printing experience wonderful!
Presently working to develop new business in ASI, spiritwear, storefront and licensing channels. Grew #5 client in 2013 to our #3 client in 2014, increasing their sales from $42K to $98K. Handled all licensing details (royalties, contract addendums) for Indiana University, Purdue University and Great Lakes Valley Conference. Responded (successfully) to Hoosier Lottery RFP. Worked with salespeople to identify ideal storefront candidates.
Responsible to find and win new sales opportunities. Establish relationships with "channel partners" who refer business owners to Beyond Payroll. Created sales process that lead to being at 80% quota halfway through the new year. Delivered product demos on a variety of payroll and HRIS platforms. Created training materials, sales process aids and marketing material.
Promoted to Director of Client Services in June 2010. Handled 7 of UN's top 10 accounts, including number one client who spent $1.5 million annually. Managed and trained staff of four customer service reps. Responded to IU Health RFP and assisted with WBE and FSC status.
Continued to hone customer service skills and directly managed client accounts and projects. Handled a statewide direct mail campaign of 1.2 million pieces for the Indiana Attorney General. Quickly became a valued team member, leading all other customer service staff in volume. Successfully responded to Carmel Parks and Recreation RFP. Handled projects for Oce (Carrier & Bryant), IU Health, Insight Cable, Angie's List, J.D. Byrider, Indiana Office of the Attorney General, Indiana Historical Society, etc.
Learned the ropes of customer service, production planning, scheduling and large format (screen and digital) printing. Personally handled the blueprint takeoff for all of the Pacer's parking garage signage and the outsourcing of all metal fabricated signs. Assisted in numerous exterior signage installations.
Summa Cum Laude, Honors Program
Classes in Corporate Marketing, Interpersonal and Non-Verbal Communication and Public Relations.
Beginning in Dec 2007, lead UN's implementation and configuration of EFI's Digital Storefront including training UN staff and customers
Starting in 2001, mastered UN's ERP software for estimating and job planning. Responsible to train new employees, document best practices and troubleshoot with tech support.
Since 2006, responsible for research, configuration and training for various CRM software packages (both cloud based and on-premise).
Cross-Media Campaigns In 2012, completed sales training and campaign management training. Part of team developing self-promo campaign with PURLs, SMS texts, emails, QR codes and personalized landing pages.
Throughout 2013, developed sales demonstrations for SaaShr platform and implemented HR policies and scheduling. Oversaw biometric timeclock integration and remote attendance applications.
In 2014, utilized Redline Graphics print management software suite. Also corrected pricing tables and explored adding wide format to get entire company on one platform.