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Summary

A solid combination of rapport building customer service with extensive product knowledge across offset, digital, apparel, promo and signage.

Passionate desire to continue learning, teaching and discovering new trends in business.  Works well in teams, drawing on each person's strength. Eclectic interests help find application in other industries to provide helpful suggestions and ideas for client success.

“Andy is very detail oriented. A great guy to have on your team!” -Stacy Simmer, Indiana Historical Society

“I'm thankful to have Andy as our account manager. Andy is an expert in his field and a pleasure to work with!” -Becky Black, Promethius Consulting

“Andy is a pleasure to work with. He is always upbeat, responsive and knowledgeable. He consistently goes the extra mile." -Lorraine Ball, RoundPeg

"Andy has been a very knowledgeable, hardworking and sincere colleague that I would recommend with enthusiasm." -Mark Shepler, UN Communications Group

Work experience

Mar 2015Present

Client Service Representative

Fineline Printing Group

Serving in a unique role, responsibilities include prospecting new clients, growing existing client base, handling wide-format projects, responding to RFPs and being an "ambassador" of the Fineline brand.

Nov 2013Mar 2014

Business Development

KI Brands

Worked to grow and develop new business in ASI, spiritwear, storefront and licensing channels. Grew #5 client in 2013 to #3 client in 2014, increasing their sales from $42K to $98K. Covered for Serigraphics production manager's vacation time and assisted with installations. Handled all licensing details (royalties, contract addendums) for Indiana University and Purdue University. Responded successfully to Hoosier Lottery RFP. Worked with other salespeople to identify ideal storefront candidates.

Dec 2012Oct 2013

Regional Sales Manager

Beyond Payroll

Established relationships with "channel partners" who would refer business owners to Beyond Payroll.  Created sales process that lead to being at 80% quota halfway through the year.  Delivered product demos on a variety of payroll and HRIS platforms. Created training materials, sales process aids and marketing material.

Jun 2010Nov 2012

Director of Client Services

UN Communications Group

Promoted to Director of Client Services in June 2010.   Handled 7 of UN's top 10 accounts, including number one client who spent $1.5 million annually.  Assisted and trained staff of four customer service reps. Led response to IU Health RFP and assisted with WBE and FSC status.

Apr 2001May 2010

Account Manager

UN Communications Group

Continued to hone customer service skills and directly managed client accounts and projects.  Handled a statewide direct mail campaign of 1.2 million pieces for the Indiana Attorney General. Quickly became a valued team member, leading all other customer service staff in volume. Successfully responded to Carmel Parks and Recreation RFP. Handled projects for Oce (Carrier & Bryant), IU Health, Insight Cable, Angie's List, J.D. Byrider, Indiana Office of the Attorney General, Indiana Historical Society, etc.

Sep 1996Mar 2001

Customer Service

Serigraphics

Learned the ropes of customer service, production planning, scheduling and large format (screen and digital) printing. Personally handled the blueprint takeoff for all of the Pacer's parking garage signage and the outsourcing of all metal fabricated signs. Assisted in numerous exterior signage installations.

Education

Jan 1992Jan 1996

Bachelor of Science (BS)

Indiana State University

Summa Cum Laude, Honors Program

Classes in Corporate Marketing, Interpersonal and Non-Verbal Communication and Public Relations.

Software Experience