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Summary

17 Years Of Telecommunication Experience Exceeding Business Expectations While Delivering Results.

Work experience

2014Present

Video Repair Supervisor

Charter
  • Effective in managing teams of 15 or more. 
  • Supporting the continued training, development and success of my team while increasing morale and team spirit.
  • Assisting in the development of programs to increase productivity and successfully help integrate the systematic processes post-merger.  
  • Providing peer to peer leadership intended to help guide and calibrate towards one goal.
20062014

Retention Trainer

Sprint / Nextel
  • Retention Tier II Facilitated, new hire training and continued education focused.
  • Assisted in the 30 60 90 day development of all employee's.
  • Developed continuing education workshops and acted as a liaison for Sprint University.
  • Attended weekly management meetings with site directors to identify site specific needs and collaborated with management to discuss, develop and implement needed projects.
20042006

Retention Specialist / Customer Service / Corporate Escalations

Sprint / Nextel
  • Customer Service/Retention Specialist Reduce customer churn while attaining monthly sales quota.
  • Responsible for evening and monthly reports and receipts of all sales operations.
  • Address all customer service issues and follow up appropriately to maintain customer satisfaction.
  • Work with customers regularly for the collection of delinquent accounts.
  • Continually maintain and update knowledge of company products and services and remain current on competitor's news.
  • De-escalation specialist who negotiated contract terms for government, corporate and business accounts.
  • Worked and managed a queue of corporate escalations from BBB, legal department and field leadership referrals.

Skills

Facilitator

Continuous And New Hire Training and Development Facilitator

Sales

Sales Training & Leadership
Strategic Partnership Building