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Work experience

Jul 2006Present

Manager, Outside Plant Maintenance Center (OPMC)

Sri Lanka Telecom


Maintenance and new connections of most of the Corporate, Business, VIP and SLA customers at Colombo Metropolitan area are handled by this unit. The OPMC serves more than 160,000 PSTN & CDMA customers including about 27000 ADSL, IPTV and 2450 Data. OPMC Narahenpita is the first and the largest Maintenance Centre in Sri Lanka Telecom which is an ISO 9001:2000  QMS certified special services model unit  like '5S',Kaizen, QC and other productivity improvement tools and high quality service standards are maintained.


¨      Managing the entire activities of OSP Maintenance and Operations including Planning & Analyzing, New Connection, Optical, metallic Cable Development & Maintenance, Fault & Rehabilitation and Administration.

¨      Ensuring uninterrupted services to VVIP, corporate, business and residential customers and meet the committed restoration service levels to SLA customers deploying  24×7 maintenance teams at Colombo metro area.

¨      Provisioning PSTN, CDMA, DATA, ADSL and IPTV services with minimum service delivery time.

¨      Ensuring conformity of telecommunication services with specifications, plans and with laws, regulations & safety standards.

¨      Preparing of feasibility reports for development of network to meet the customer demand.

¨      Outsourcing necessary jobs and ensure the conformity to minimum nominated standards and specifications.

¨    Guiding in Preparation of annual operational budget of the OPMC.

¨    Serving as Team Member of IPTV and work force management using PDAs island wide implementation projects.

¨    Supervising and directing 275 Nos. of professional, technical, clerical and other staff.

¨    Carrying out performance evaluations of the staff and submit proposals for their training & development.

¨    Developed a competency gap identifying criteria and development plan for technical assistants to uplift their performances.

¨    Introducing and implementing quality standards and improvement tools (i.e. ISO 9001:2000, "5S" concept, Kaizen, QC circles etc.)

¨    Conducted an ISO 9001:2000 QMS awareness sessions for selected operational managers and their staff.

Oct 2003Jul 2006

Engineer, Cable Development and Maintenance

Sri Lanka Telecom


Colombo Central is one of the key areas where most of VVIP s and Government    Organizations offices are located in the high security zone. Quick service delivery and restorations are essential to meet the customer demands. Provision of new connections, SLA customer maintenance, Planning and implementing of fiber and metallic cable networks including metro Ethernet fiber rings were the other main activities.


¨      Developed, maintained and rehabilitated outside plant network in Colombo Central area.

¨     Planed and implemented provision of new telecom services to marketing development projects such as housing  

      Schemes, high rise buildings and apartments.

¨      Provided PSTN, CDMA, DATA and ADSL services new connections assuring minimum delivery time.

¨     Ensured adequate supply of the necessary tools, equipments & materials.

¨      Augmented the cable network shifting the external plants on request of other utility departments like Road Development Authority.

¨      Managed 4 Nos. of unit rate contractors to lay Optical Fibres for Metro Ethernet Project and completed 13 Nos. fibre rings connecting main corporate customers at the centre of Colombo .

¨      Supervised and directed 40 Nos. of professional, technical, clerical and other staff. 

¨      Served as an Auditor  at  the SLT Network '5S'  island wide  competition consecutively for 2 years (2004, 2005)

Oct 1999Oct 2003

Regional Telecom Manager (Engineer)

SRI AssociatesLanka Telecom


Operations & maintenance of networks which serve PSTN, Data, ISDN and RLL customers, identifying customer demand & demand forecasting, preparation of metallic/optical cable plans considering switching and transmission facilities and plan implementation were the main activities. Commercial aspects such as sales engineering, marketing and handling of bill disputes of the customers and represent the organization in the area were the other roles.

Activities                         :

¨      Performed and managed the entire activities of OSP Maintenance and Operations including Planning & Analyzing,

      New Connection, Optical, metallic Cable Development & Maintenance, Fault & Rehabilitation and Administration.

¨      Monitored, reviewed the progress and assured the quality of outsourced jobs.

¨      Coordinated, monitored and managed activities of the Regional Telecommunication Development Part II (RTDP II) outside plant, switching and transmission expansion project.

¨      Practiced proper recovery & escalation procedure for large scale failures to minimize damages & down times.

¨      Involved to installations, operations and maintenance of switching and transmission plants.

¨      Ensured Telecommunication engineering standards, network optimization, quality, cost, safety and performances were observed.

¨      Prepared BOQs, work orders and estimates.

¨      Conducted progress review meetings.

¨      Kept & maintained good customer relation & directed repair orders based on customer complaints.

¨      Managed the Supply chain of necessary tools & materials to ensure productive service delivery.

¨      Managed a Teleshop at centre of Kegalle town to facilitate customers and increase sales & collections.

¨      Identified customer needs and submitted proposals for new connections, products and services.

¨      Managed 160 Nos. of professional, technical, clerical & other staff and evaluated their annual performances.

¨      Led the team to win a merit award at '5S Akimoto' National competition in 2002.

¨      Represented the SLT in various meetings, forums and events.

¨      Developed competencies of the staff arranging trainings, seminars, work shops & awareness programs.

¨      Introduced and implemented quality and productivity improvement tools. (i.e. "5S", Kaizen , QC circles etc.)

Aug 1999Oct 1999

Engineer Transmission (Training basis)

Sri Lanka Telecom

Maintained smooth operations of transmission network in North western province.

Jul 1994Aug 1999

Telecommunications Inspector

Sri Lanka Telecom


Maintenance and rehabilitation of transmission and OSP networks of one MSU and 13RSU s covering more than 35000 customers were the key activities. Planning, estimation, preparation of work orders and implementation were also included to the scope.


¨    Operations and maintenance of transmission and OSP networks.

¨    Conducted feasibility studies using radio access systems.

¨    Arranged adequate expansions of transmission network to improve the service quality.

¨    Identified areas for development of cable network, preparation of proposals and work estimates.

¨    Performed construction work for development of cable network according to the approved work-order programs.


May 1993Present

The Engineering Council Examination

Professional Profile

¨    High- performing operations- management executive with expertise in building/optimizing organizational processes, measuring systems and infrastructure to maximize the business results in telecommunication services operations including Colombo Metro and regions.

¨    Skilled strategist who performs strategic plans into feasible solutions and benchmarks performance against key operational targets/goals. 

¨    Proficient manager who has directed and managed up to 275 professional, technical and support staff as well as the customer base including VVIP, corporate, business and residential up to 175000.

¨    Quality management system certificate  ISO 9001:2000  receiver  for provisioning & maintenance of telecomm services and having proven records of  implementing productivity improvement tools like '5S' and quality circles throughout the organization.

¨    Capable Organizer who can  handle large scale service provisions , operations and maintenance to national events with high level responsibility

Areas of Expertise

Operational Process Analysis

Strategic Planning and Leadership

Organizational Design and Development

Productivity and Efficiency Improvement

Customer care

Process Redesign

Employing  Organization

Project Planning/Execution.

Performance Management

Operational processors /Standards

Cross-Functional Team Leadership

Use of TQMS & Productivity Improvement Tools 

Problem Solving & Decision Making

Planning and Deployment of Operational Assets

Operating Infrastructure

Other Training


¨    IPTV study visit at operational site in India in March/2008.

¨    'Service Level Agreement' at Bangalore , India , 2006

¨    'Innovative Operations Management' at AOTS, at Japan in 2004.

¨    'Telecommunication OSP Engineering Techniques' at NTT, Japan 2001.


¨    Short course on 'Project Management Techniques' conducted by QAI India Ltd in Aug 2007.

¨    Short course on 'MW9076B Series OTDR' conducted by Anritsu Pte. Ltd in Aug 2007.

¨    ISO 9001:2000 QMS Awareness training programs, organized by SLT, 2007.

¨    Short course on 'Business Decision Making Program' conducted by National University of Singapore  in Dec 2005.

Professional Affiliations

Professional Engineer(Electronics Engineer ASCO 2125-13), Institution of Engineers Australia , since Nov/2008. (http://

Chartered Engineer, CEng, MIE(SL), Corporate Member, Institution of Engineers Sri Lanka , since July/2004.(

MIET, Member, Institution of Engineering and Technology, U.K,  (Lodged the application, assessment is being processed ) , (

Current Employer

Sri Lanka Telecom PLC (SLT), since 20th July 1994 to Date. (

Sri Lanka Telecom Head Quarters, Lotus Road, Colombo-1, Sri Lanka

HR Department- Tel. 94-11-2333295, 94-11-2350648

Professional Affiliations

1. Professional Engineer  (Electronics Engineer ASCO 2125-13), Institution of Engineers Australia, since Nov/2008.   


2.Chartered Engineer, CEng, MIE(SL), Corporate Member, Institution of Engineers Sri Lanka, since July/2004.(

3.MIET, Member, Institution of Engineering and Technology, U.K,  (Lodged the application, assessment is being processed ) (