Anna Rodriguez

Anna Rodriguez

Work History

Work History
Oct 2011 - Present

Consultant

Seal-360 Consulting, Inc.

Professional Management Consultant - Environmental Services & Laundry Linen professional with over 10 years experience in healthcare facilities and institutional laundry facilities coupled with an MBA and BA in business management

Specialties

Strong skills in Leadership, Customer Service, and Quality Assurance Best Practices in housekeeping (re-design of processes), technical subject's related to cleaning, green disinfection, raising HCCAPS (patient satisfaction) scores, and quality assurance service auditing.  Linen Management expertise comprised of systems and management capabilities to oversee all aspects of a linen program.  Solid knowledge and experience in developing and facilitating training programs and curriculum for groups and one-on-one development and measuring the effects of training

Nov 2010 - Present

Consultant

Division Laundry & Cleaners, Inc.

Consultant, Laundry Linen Industrial Plant - processing 12.5 million pounds

Increased Laundry Department productivity 5% through attrition, training and purchase of labor saving equipment

Administered employee performance evaluations, staff counseling, candidate recruiting and screening, hiring and terminating, developed job descriptions, and departmental policies

Facilitated educational in-service training, orientation for new employees regarding policies, procedures, ethics, and compliance code of conduct, and customer service

Implemented Linen Management Program

Nov 2003 - Sep 2009

Environmental Services Director

HCA Valley Regional Medical Center

Directed housekeeping and laundry/linen services and 214-bed medical center to ensure sanitary and aesthetic environment at the highest level of quality

Controlled and managed purchasing and procurement of all chemicals, supplies, linens / textiles, and equipment with an annual purchasing volume between $950,000 and $1.3 million

Negotiated 20-25%pricing discounts for supplies and equipment to reduce operating costs by approximately $18,000 annually

Reduced cost for chemicals and supplies by approximately $18,000 per year by negotiating improved pricing, training staff, and performing quality assurance inspections

Administered and coordinated communications department functions including the PBX switchboard system, front desk reception, and mail distribution for 214 bed medical center

Managed all waste management functions for 214-bed hospital including hazardous materials, infectious waste, general waste, and ensured compliance with all regulations and agencies

Familiar with regulations and standards for Joint Commission, Centers for Disease Control, OSHA, and other local, state, and federal agencies

Managed, mentored, and motivated a staff of 46 full time employees including front line service staff and

supervisors

Utilized combined democratic and participative management approach to adapt to various circumstances

resulting in recognition as top 10% in employee satisfaction for 5 consecutive years

Administered employee performance evaluations, staff counseling, candidate recruiting and screening, hiring

and terminating, developed job descriptions, and departmental policies

Facilitated educational in-service training, orientation for new employees regarding policies, procedures,

ethics, and compliance code of conduct, and customer service

Mar 1987 - Aug 2002

Environmental Services Director

Valley Baptist Medical Center

Directed housekeeping and laundry/linen services and $5.5 million annual budget for 588-bed medical center to ensure sanitary and aesthetic environment at the highest level of quality

Controlled and managed purchasing and procurement of all chemicals, supplies, linens / textiles, and equipment with an annual purchasing volume between $1.5 million and $2.3 million

Coordinated launch of revenue-producing laundry/linen department which processed more than 6.5 million pounds of laundry serving 8 accounts and generated more than $500,000 in annual revenue

Coordinated interior design for 275,000 square foot medical center including selection of colors, fabrics, textiles, floor, wall, and ceiling finishes, artwork, window treatments, and equipment

Negotiated 20-25%pricing discounts for supplies and equipment to reduce operating costs by approximately $18,000 annually

Reduced cost for chemicals and supplies by approximately $18,000 per year by negotiating improved pricing, training staff, and performing quality assurance inspections

Managed all waste management functions for 588-bed hospital including hazardous materials, infectious waste, general waste, and ensured compliance with all regulations and agencies

Familiar with regulations and standards for Joint Commission, Centers for Disease Control, OSHA, and other local, state, and federal agencies

Collaborated with construction department and made recommendations for furniture and equipment layout to ascertain proper electrical, computer, and telephone outlets

Performed evaluation of engineering services department operations, policies, systems, and management to identify areas of improvement and recommendations to achieve improvements

Managed, mentored, and motivated a staff of 132 full time employees including front line service staff, supervisors, operations managers, and administrative staff

Utilized combined democratic and participative management approach to adapt to various circumstances resulting in recognition in patient satisfaction

Administered employee performance evaluations, staff counseling, candidate recruiting and screening, hiring and terminating, developed job descriptions, and departmental policies

Facilitated educational in-service training, orientation for new employees regarding policies, procedures, ethics, and compliance code of conduct, and customer service

Education

Education
Mar 2009 - Dec 2011

Master of Business Administration

Western Governors University

MBA program included the following five domains of study and completion of a capstone project

  • Management and Strategy
  • Leading People and Teams
  • Creating and Maintaining Business Values
  • Products and Customer Relationship Management
  • Innovation

Skills

Skills

Professional Management Consultant

  As a professional, am committed to client's interest and strive (endeavor) to deliver the best possible service through hard work, in-depth knowledge, appropriate communication and best use of available resources.    As a person, I am honest, punctual, team player, result oriented and willing to learn from mistakes.  I am generally a self-motivated professional, happy to be of use to clients.  I have the ability to learn new things quickly and prefer to work in a transparent, professional systematic environment.    Bilingual - English and Spanish

Certifications

Certifications
Jul 1989 - Jan 2014

Registered Executive Housekeeper

IEHA