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Aug 2000Feb 2013

Senior QA Engineer, CRM Group, 08/05 – 02/13, QA Engineer, CRM Group, 8/00 to 8/05

Sage Software 

Promoted to serve as Senior QA Engineer, overseeing quality-assurance testing and teams for client software and systems development projects. Performed system, performance, load, regression, stress and data interface testing. Provided developer teams with detailed reports on quality metrics, defect identification, reporting and validation. Results:

  • Key contributor in the design, development, testing and support of proprietary Customer Service software. This module allowed clients to report and track Support Tickets, Defects, Products and Solutions throughout the resolution lifecycle.
  • Designed and implemented automated test cases addressing areas including database impacts, software scenarios, regression testing, negative testing, error/bug retests and usability.
  • Documented software defects using bug tracking system and reported defects involving program functionality, output, online screen and content to software developers.
  • Implemented automated Test Suite containing all resolved defects eliminating undetected recurrences.
  • Delivered thorough QA testing reports that determined product quality and release readiness.
Nov 1999Aug 2000

Software Developer

Eltrax Software 

Worked with team providing hospitality software installation on client sites. Provided on-site client training, support and system configuration tailored to the needs of the customer. Executed QA testing in support of the development phase of new software releases, service packs and hot fixes.



Information Technology

Western International Universtity

Information Technology

Front Range Community College

Technology Skills

Rational Jazz Suite (RRC,RTC,RQM), ~ Rational Robot  ~ Rational TestComplete ~ JIRA ~ SQL/Oracle databases ~ VMWare ~ SharePoint ~ MS Office Technologies ~ IIS ~ Windows Operating Systems ~ Remote Desktop ~ Citrix Server