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Work History

July 2015present

European Customer Service Operative

Knights of Old
  • First point of contact for all client enquiries regarding freight shipments;
  • Handle the freight shipments from start to finish, with an emphasis on customer services ensuring that every aspect of international shipping is completed;
  • Anticipate, identify, and resolve problems which could delay the timely release or movement of freight;
  • Preparation of loading and unloading manifests, transport labels and delivery notes;
  • Follow up from receipt of PO to delivery, estimate trends and prepare KPI reports.
Sep 2014July 2015

Customer Service Administrator

Dana UK Driveshaft
  • Enter customers schedules/orders;
  • Ensure orders are correctly and efficiently fulfilled;
  • Monitor customers demands and advice Material Scheduler and Production Manager of changes;
  • Advice customers of any changes with their schedules/orders;
  • Liaise with Production Team to ensure schedules requirements and urgent demands are met;
  • Organise transport, book collections, advice customers of any transport issues and costs;
  • Raise works orders, dispatch notes, transport labels and commercial invoices;
  • Obtain quotes where necessary.
Mar 2014Jun 2014

Customer Service Administrator

Yusen Logistics
  • Ensure customers' orders are correctly and efficiently fulfilled;
  • Internal and external communication;
  • Arrange special delivery/collections methods as requested;
  • Maintain an effective customer filing system;
  • Ensure customers are provided with and asked to complete returns documentation prior to sending back goods.
Jun 2013Dec 2013

Junior accountant

Hempel Paints (Poland)
  • Accountancy of invoices, travel expenses, other documents;
  • The establishment and modification of the counterparts in the financial system;
  • Preparation of inspection reports and other statements;
  • Support other members of the Team.
Mar 2009Apr 2012


Photocopying Kleks Ltd
  • Management of a team of 6 people;
  • Conduction of interviews;
  • Staff training;
  • Sale of office supplies. 


Apr 2013Jul 2013

Corporate Accounting (Junior Accountant)

Sopot High School

Junior Accounting BPO - is a basic course , which consists of five thematic modules implemented in Sopot College and professional practice performed, in one of the centers of BPO.

  1. Introduction to Accounting (Level 2 AAT)
  2. IT skills - ERP system SAP.
  3. Corporate Culture.
  4. Social skills.
  5. Technical vocabulary.
Oct 2007Jun 2012

Master in Economics

Gdansk University

Economic Assessment and Functioning of Enterprises is a specialization consists two complementary segments of managerial knowledge.
Economic assessment is a skill of studying past economic conditions, structures and changeability, assessing their meaning, and using them to create an information base for the accomplishment of defined goals of activity. The "assessment" segment presents the specificity of economic/financial and market/marketing research and analyses, while the "functioning" segment deals mainly with management skills and creating behaviors, and making managerial decisions in enterprises.

Sep 2011Jun 2012

Postgraduate Labor Law

Gdansk University

Postgraduate Studies in Labor Law are addressed to people who wish to widen their knowledge about labor law in theory and practice by solving concrete legal issues.


Polish language

Native speaker

English language
Microsoft Office Suite

Word, Excel, Power-Point and Outlook

ERP Systems

Vigo, CDN Optima, AX Dynamics, TRF, SCM and SAP