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Performance focused and results-oriented Business and Technology Executive. Exceptionally proven leader of large teams; completing projects within budgets in excess of $500MM. Partners and interfaces with top-tier level of executive leadership to overcome complex challenges within mission-critical timelines. Always accomplishes the most important goal: long-term strategic business objectives of employer and/or client. Extremely adept at leading enterprise-level technology and driving strategic change within the infrastructure of international corporations. Expert at creating integrated strategies for eCommerce, Mobile, ATM and Call Center, including marketing and tactical solutions for clients, as well as consumers. Transformed large teams of over 2000+ members in countries such as China, Japan, India, United Kingdom, Israel, Ireland, Italy, Latvia, Bulgaria, Mexico and Spain, that were considered “sleepy”, not living up to productive goals set forth by employers, into high-performance ones. Incredible accomplishment due to strong leadership capabilities, which created much better workflow and morale amongst employees - an overall sense of desire to perform to optimum. Encompasses seasoned and worldly business acumen that benefits all parties by generating revenue, decreasing overhead costs and streamlining work processes.

Key Contributing Career Factors

  • P&L Responsibilities
  • Global Enterprise Strategy Planning
  • Offshore  and Onshore Resource Planning
  • RFP & Vendor management
  • Emerging Technology and Operations
  • Regulatory Risk and Compliance Management
  • Venture Capital Management
  • Performance Management
  • Security Planning
  • Global Team Building and Staff  leadership
  • Business Continuity
  • Product Management
  • Mergers & Acquisitions
  • Capital Program Management
  • Marketing Campaign Management
  • Six Sigma and Business Process Improvement
  • Customer Relationship Management (CRM)
  • Enterprise Resource Planning (ERP)
  • Global Enterprise Architecture Planning
  • Global Data Center Consolidations
  • Entrepreneurial Spirit
  • Willing to Relocate

Selected Career Accomplishments

Bank of America (Charlotte, NC) and Wells Fargo (San Francisco, CA)

ØCreated a very powerful technique to greatly improve customer satisfaction. Designed and implemented new products so customers could create new accounts online within minutes, a process which normally took 10+ days prior to arrival at both banks. Result: Saved and generated the same amount in bottom line revenue ($6MM) by attracting more customers and decreasing overhead costs.

ØSuccessfully led the development of various eProducts as part of the company’s 3 year roadmap which provided significant business, operational and technical benefits for Wells Fargo and Bank of America. Result: Over thirty patents were approved.

Bank of America – Charlotte, NC

ØTransformed the business unit (eCommerce, Mobile, ATM and Call Center) from silo services into an end-to-end integrated customer facing Service and Sales platform. Developed and executed a customer facing Products and Technology strategy to enhance, grow and maintain the online channel. Result: 50% revenue increase year over year. Responsible for over 30 MM online, 2 MM mobile, 15MM online Bill Pay customers.

Wells Fargo – San Francisco, CA

ØDeveloped a client centric “Best in Class” integrated investments platform to support all managed investment solutions across the IM&T and Brokerage LOBs. Result: Saved over $10MM/year in Sungard, APL, SEI, BETA, FOREX, Bloomberg and other provider charges, as well as over $6.5MM through vendor contract negotiations. Achieved over 98% accuracy in purchase order processing.

GSI Commerce – King of Prussia,PA

ØManaged a team (pre-sales, products and technology) to close new business accounts valued in excess of $80MM; primarily assisted CEO, COO and CFO in closing multi-year new business contracts. Result: $400MM in revenue.

Work experience

Apr 2008Present

Senior Vice President of eCommerce, Mobile, ATM and Call Center

Bank of America

Report directly to Executive Vice President of Retail Bank; managed 200+ employees. Lead efforts to support company’s strategic direction of growth.

  • Set the stage for company’s profitability metrics regarding customer acquisition via websites.
  • Partnerwith marketing leadership to incorporate website strategies to enhance overall company vision and tactics for gaining new customers.
  • Establish and maintain strategic relationships with senior business leaders, outside companies and/or software vendors.
  • Design business strategies into E-Business solutions, then implement them into practice.
  • Provide leadership that promotes: financial strength, an efficient and quick response to the changing business environment, quality, personal service to customers, as well as open communication among employees.
  • Ensure the development of an effective organizational structure and providing for management development which enables a continuing pool of available management talent.
  • Develop and establish policies, procedures and criteria for the measurement of performance against established standards; providing reports as appropriate.
  • Prepare an annual budget, consolidating functional budget when necessary, provide explanations to senior management, and counsel employees regarding expense control.
Nov 2006Apr 2008

Business and Technology Executive

World’s Leading Source for eCommerce Business Solutions

Reported to CEO; managed 150+ people.Responsible for end-to-end management of clients’ online eCommerce web stores (over 50+); included concept-to-development of their web stores, development of their marketing fulfillment & customer care strategies and full P&L reporting.

  • Led the campaigns for working with GSI’s potential clients during the pre-sales phase a subject matter expert on the company’s business model, technologies and infrastructure.
  • Created technical infrastructure within the company’s two data centers which supported the need for the high availability, scalability, reliability, monitoring (external & internal), production support, release management and incident management.
Aug 2005Oct 2006

Chief Information Officer

Kaplan Inc.

National Leading Institution for Student Learning and Preparation of Tests

Provided strategic leadership and stewardship to the business and technology organizations to ensure clear advantage in the marketplace.

  • Managed planning and overall execution of technology plans and projects, including developing, implementing and operating technology platforms and systems that supported all aspects of Kaplan’s business from the front office to the back office. Ensured ongoing operational integrity and compliance and enabled vendor partnerships.
  • Developed and deployed Core Business vision and strategy. Successfully developed the business, financial, and operating models for the open architecture products including industry/competitive positioning and cost benefit analysis. Successfully developed an open technical architecture to meet the business strategy. Successfully facilitated the RFI and RFP process which included a proof of concept. Managed and delivered projects in a cost effective and timely fashion.
  • Developed a new Campaign Management System for managing the marketing efforts of all Kaplan LOBs; thereby, increasing efficiency and reducing cost. Developed a Student Information System (SIS) ERP for the management of student records. Developed a Financial Services System (FSS) for managing financial aid, AP/AR and vendor invoices. Developed a Learning Management System (LMS) for providing the best classroom experience to approximately 100,000 students. Developed a Business Intelligence (BI) infrastructure for Data Marts, Reporting, Marketing, and Modeling.
Mar 2001Jul 2005

Chief Technology Officer

Wells Fargo Bank

International Bank

Reported to EVP of Retail Bank; managed 1800+ employees. Responsible for customer-facing eCommerce, investment management, brokerage and business intelligence platforms.Spearheadedthecreation of the vision and strategy for Wells Fargo’s Online Sales & Service Platform, including the formulation of Banker/Broker/Investment Officer Portal, partnering with teams across several functions within the bank and integrating bank wide systems.

Managed and delivered projects in a cost effective and timely fashion. 

  • Developed a customer facing portal (Weblogic Portal, Peoplesoft 8 CRM, Filenet, and MQ messaging) which includes Automated Biz & Consumer Enrollment - saving over $8MM/year; Automated money movement across Wells Fargo – saving $1MM/year; and Automated Leads and Sale process - generating additional revenue to Wells Fargo’s bottom line. 
  • Built an online Automated Credit Card Account open system - saving over $1MM/year. System included a customer facing application interfacing with the Bank’s mainframe systems of record and third party credit agencies and a customer service application interfacing with the IVR systems.
  • Designed and created a Security and Compliance Backbone Infrastructure for surveillance, supervision, monitoring and other regulations.
  • Implemented a Business Intelligence Infrastructure that included Data Marts, Reporting, Marketing, Modeling and MIS systems.
  • Created a Chat and Web Collaboration which provided high touch and premier service to Wells Fargo customers.
  • Innovatively devised Wells Fargo’s Bill Pay program and deployed it in record time (9 months) saving over $35 million in excess fees to CheckFree.
  • Deployed a new Desktop and LAN system 3 months ahead of schedule saving over $1.7MM/year.
Jan 2000Mar 2001

Co-Founder and Chief Technology Officer

eoSports Inc.

Innovative Amateur Sports eCommerce

Responsible for recruiting, managing, motivating and retaining technical development teams.

  • Successfully commercialized online software products for sports industry. 
  • Responsible for the architecture and software infrastructure. Ensured software design allowed for seamless technological integration of products with those of partners' and clients' existing e-commerce and web content technologies. Also, responsible for Project Management, Delivery & Service Operation and Intellectual Property Management teams.
Apr 1998Mar 2000

Managing Director

Charles Schwab Investments

International Brokerage Firm

Directed all aspects of business and technology for Schwab’s wealth management division.

  • Implemented trading services and products for Schwab's investment managers (SIM). 
  • Managed UNIX, Windows and Mainframe cross- functional teams and built partnership with other Schwab Enterprises on SIM’s priorities and expectation setting. 
  • Partnered with other Schwab service organizations to ensure that operational and service impacts are managed strategically.
Apr 1996Apr 1998

Director, Program Management

International Brokerage Firm

Created the vision and strategy to establish Fidelity as a leader in online brokerage marketplace.

  • Developed and deployed various online trading products such as WebXpress, FOX+, OFX and other similar products.
  • Interfaced with on-line service providers and off-the-shelf online product manufacturers such as AOL, Microsoft, Intuit, Quicken, Checkfree to provide Fidelity's Online Trading Products through their media.
  • Oversaw the analysis and evaluation of the required systems capacity to support more than 750,000 customers through Fidelity's online trading products.
Jan 1988Apr 1996

Area Technology Manager

Fugro Inc.

Mid-sized, International Consulting Company

Reported to the SVP; managed 50+people. Led, mentored, and coached a team of engineers and scientists in four East Coast Offices.

  • Marketed the groups capabilities to various clients through seminars and presentations; identified clients’ concerns and requirements, provided practical solutions and industry best practices; prepared proposals, budgets and contract negotiations; managed and coordinated inter-regional projects of Fortune 10 companies.
  • Managed a group of 20 engineers that performed various types of software and hardware engineering projects for various clients including proposal preparation and interfacing with clients. Settled and maintained project objectives; QA/QC; scheduled deadlines and cost goals; worked with sub-contractors to manage project budgets.
  • Coordinated the development of an automated real-time settlement system, which created a direct connection between the Bloomberg Trading System (where trades are inputted) and Settlement Agencies of those trades.


Jan 1989Jan 1991


Jul 1983Dec 1988


Gujarat University


Kimberly Richards

“Jay was a pleasure to work with at Bank of America. In a group (eCommerce) that had not previously had much Leadership Development support and coming from a previous organization which had a very different support model, Jay was one of the first executives in eCommerce to embrace and champion the various Leadership Development and Talent Management initiatives. With his encouragement and support, his team was often the first to "pioneer" new practices to enhance associate development. Jay was open to new ideas, questioned appropriately to ensure he understood the connections, the benefits and the requirements to implement the practices and reached out frequently for guidance on matters that were not in his realm of expertise. The definition of a good partner. I enjoyed working with Jay and know that he will continue to experience great success.” April 18, 2009