Afua Pokuaa

  • Accra Greater Accra
  • 024 408 6953
  • afuapokuaa123@gmail.com

Work History

Work History
2014 - Present

Sale Agent

Enterprise Life Assurance
  • Act as intermediary between the insurance company and insurance buyers, including individuals and business.
  • Advise customers on the insurance policies that best suit their needs.
2012 - 2014

Call Centre Operator

Abbey Systems
  • Obtains client information by answering telephone calls; interviewing clients; verifying information.
  • Determines eligibility by comparing client information to requirements.
  • Establishes policies by entering client information; confirming pricing.
  • Informs clients by explaining procedures; answering questions; providing information.
  • Maintains communication equipment by reporting problems.
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities.

2011 - 2012

Call Centre Operator

KDN Consulting Agency
  • Obtains client information by answering telephone calls; interviewing clients; verifying information.
  • Determines eligibility by comparing client information to requirements.
  • Establishes policies by entering client information; confirming pricing.
  • Informs clients by explaining procedures; answering questions; providing information.
  • Maintains communication equipment by reporting problems.
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities.

2008 - 2011

Cashier

Nino Pharmacy
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Greet customers entering establishments.
  • Maintain clean and orderly checkout areas.
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
2007 - 2008

Data Analyst

National Health Insurance Scheme
  • Update and maintain information on computer systems and in achieves

Education

Education
2003 - 2006

HND in Marketing

Cape Coast Polytechnic

A well-established and highly regarded course, providing a comprehensive understanding of business whilst allowing specialization in marketing.

1998 - 2001

Osei Kyerewie Senior Secondary School

References

References

Mr. George Asare

Admin Manager

Enterprise Life Assurance

Tel: 024 442 9627

Mr. Alex Mensah

Branch Manager

National Health Insurance Scheme

Bosomtwe Branch

Tel: 020 739 5966

Mr. Kwabena Poku

Choef Executive Officer

Nino Pharmacy

Tel: 027 291 5591

Mr. Crispin K. Mensah

Chief Executive Officer

Starflex Event Management

Tel: 020 558 7160