·Process Includes Outbound Collections activity of Kotak Mahindra bank 4-Whealer Loans.
·Responsible for to recover of Vehicle Loan, as per credit norms
·Responsible for Business Process of branch activities
·Normalizing of higher buckets to reduce NPA
·Field Follow-up with Product Executives
·Evaluation of Credit Executives performance and giving the targets to Executives.
·Achieving the Business targets according to policy.
·Taking daily PTP from executives to enhance the Collection
·Includes FR team and tele collection activities
·Coordinating with Field officers for collection and business
·Call Quality and customer friendly norms
- Training for New Hires for Process
- Monthly Invoicing on scheduled dates
- Preparation Daily, weekly, and monthly MIS
- Email support for Billing