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Work experience

Jun 2003Present

CIO/VP of Information Technology

Public Service Credit Union

Member of the Senior Management Team directing the overall digital operations and strategic direction of the Credit Union through active participation with other Management, Board of Directors, external service organizations and vendors. Responsible for all aspects of technology, including the overall security of Public Service Credit Union's network, data systems, and operational systems. 

  • In charge for developing and managing complex IT projects ensuring on-time and budget-compliant completion. Instrumental in aligning corporate vision and goals by  developing the credit union's online presence, implementing a mobile device strategy, and establishing information security policies/processes for managing risk; disaster recovery, hardware, applications, data, and employee access in compliance to regulations. 
  • Responsible for enterprise wide IT processes; data center operations, desktop and server support/roll-outs, help desk, software evaluation and delivery, telecommunication support, and remote operations. Manage department, guaranteeing continuous 24-hour support for all systems.
  • Responsible for creating departmental procedures and policies according to Gramm-Leach-Bliley Act (GLB). Under my command the CU achieved and still maintains a very low compliance CAMEL rating from both state and national regulator agencies.
  • Accountable of internal control systems and in charge of Risk and vulnerability assessment. Performed in-house penetration testing using open source tools, Backtrack, Metasploit, Rapid 7; planning and implementing business continuity, risk assessment and vulnerability tactics into all critical areas of the Credit Union.
  • Responsible for evaluating, supporting and delivering for all Online Products, Online Banking, Mobile Banking, Online Chat, Online Loan and new Account opening.
  • Plan and manage an IT budget in excess of one million dollars annually and implemented innovative hardware and software solutions to reduce expenses and stay within approved limits.
  • Facilitated two headquarter and data center moves with zero network and operations downtime.
  • In charge of complex projects with a high rate of completion: Communications vendor change-over (data and voice), Vmware virtualization (currently 95% virtualized), Office365, Firewall and Security appliances design and configuration, (Cisco ASA 5520, Astaro, with fail-over) Network upgrades and monitoring system, Intranet (SharePoint, LOS migration to LoansPQ from Meridian Link, Data Processor conversion project.
  • Created in-house programs to streamline operations and provide cost effective solutions to industry alternatives. Designed In-house PHP applications with SQL and MYSQL back-end that allows front line employees to gather, schedule and monitor member activity. Created application and workflows to distribute, consolidate and archive member applications and documents.
  • Established business analytic program which provides dashboard information of key performance indicators.
  • Responsible for vendor relationship management. Primary contact for all IT and technology related Vendors.
  • Responsible for the Board of Director's technology initiatives and support. Established mobile access program (tablets and laptops) facilitating board meetings and report delivery.
Mar 2002Jun 2003

Network Engineer

Siemens Systems

Network Engineer 

Lead contractor assigned to Trinity Health Systems. Project was for client OS migration from windows 98 to windows 2000 and Novell network upgrade from 3.9 to 4.1. Responsible for application development and delivery using Novell Application Launcher (NAL). Managing and maintaining access levels for users by creating and modifying scripts ensuring compliancy with the HIPAA privacy rules.

Interviewed users and analyzed requirements to create customized delivery methods of applications and services. The position required a high degree of confidentiality and attention to detail. Created and maintain a database for all required changes.    

   
19912003

Owner

Symera Systems

Consulting company for network and computer support to Small Businesses in Metro Detroit area. Designed, build and managed complete networks, administered and supported clients for all their computer and networking needs.

Responsible for analyzing clients’ needs for designing custom network solutions. Various projects involved hardware design and built, web design, email, and document management. Supervised a team of five technicians and one administrator. 

Sep 1995Dec 2001

Senior Network Administrator

Michigan National Bank

Senior Systems Administrator responsible for designing, documenting, deploying and managing networked applications.  Lead liaison with the Engineering department for server upgrades and corporate Email Support (Lotus Notes).Responsible monitoring the safety and reliability of all network systems. Managing  a team of administrators throughout the state.

  • Antivirus Project Leader: Corporate wide project for all North America locations. Lead team member of seven administrators and fifteen technicians. Designed, distributed and maintained the corporate antivirus system solution.International liaison for Antivirus vendor McAfee: Corporate attachment to Vendors Development Team. During my tenure virus attacks and infections were minimized to less than 5%.
  • Disaster Recovery and System Backups Team Leader: Designed andimplemented disaster recoverypoliciesand procedures.Instrumentalon the W2K project, for testing legacyapplicationsand by coordinating the Disaster Recovery equipment for annual testing.
  • Application Developer:In charge of application development utilizing Novel ZenWorks and batch scripting. Developed and managed lab Intranet for IT department for team collaboration.
  • Network Restructure Team Member:Team was responsible for complete network overhaul, from cabling to NDSrestructuring. Coordinated hardware upgrades and system tools installationfor traffic management and optimization.
  • Network Administrator: Network administration and the primary technical consultant to all executive level employees
19941995

Network Administrator

Siemens Systems

Contractor assigned to Chrysler Corporation for network and workstation migration. Client was upgrading their Novell 3.11 Netware to version 4.1 for all Michigan locations. Team leader of 5 technicians assigned to analyze client requirements, design and execute migration plan. Responsible for migrating Windows NT servers into the Netware infrastructure. Requested back by client for follow up, troubleshoot and to resolve migration issues. 

 

19921995

Restaurant Manager/Owner

Parthenon Restaurant

In charge of managing the operations for a 400 seat capacity restaurant at the GM Tech Plaza.

  • Administrator of two Point Of Sales systems; Remanco and Micros
  • Overseeing the day to day operation of the restaurant including cleaning, floor plan lay-out, table settings and theme of the restaurant.
  • Responsible for all hiring, training, supervising, promoting and firing of staff.
  • Working with the chef and cooks to determine menu plans on a daily basis.
  • In charge of purchasing all items including food, beverages, equipment and supplies.
  • Managing all accounts payable and receivable, handling payroll and hiring accountants or bookkeepers if required.
  • Meeting, greeting and getting feedback from customers.
  • Advertising and marketing the restaurant within the community.
  • Banquet and special events manager.

Education

19911992

Commercial Pilot

Phoenix East Flight School

FAA Certified Pilot. Multi-Engine, Instrument rated.

Jan 1978Jan 1979

Electronics Certificate

A.S. School of Electronics

Technical School of Electronics Design

Certifications

20002001

MCSE, MCP

Microsoft
19961996

CNA

Novell
Jan 19901991

Commercial Pilot

FAA
Multi Engine, Instrument rated Commercial Pilot

Skills

  • Vendor management experience, 
  • A solid understanding of governance
  • Financial expertise,
  • Team leadership skills, 
  • Consulting experience, 
  • Flexible tech skills
  • Thorough understanding of technology
  • Patience
  • Diplomacy, influencing and negotiating
  • Relationship building and sustaining
  • Effective decision-making
  • Foresight and Strategic Awareness
  • Commitment to learning
  • Active Directory
  • Vmware
  • VoIP
  • SharePoint 
  • Joomla
  • Office Communicator/Lync
  • MS Office  Pro 2010
  • Yammer
  • Dropbox
  • Report creation
  • Project management
  • Windows OS, (XP, 7, 8)
  • Cisco 
  • Adobe Pro
  • Database support

My Interests

  • Flying
  • Outdoors: fishing, hunting, camping, skiing
  • Gadgets, technology
  • Science Fiction
  • Scuba Diving
  • F1 Racing