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Work experience

Mar 2006Present

Information Specialist - networking

The University of Texas at El Paso

Responsible for assisting in most second level network calls

Assistance with network documentation

Delegation/Administration of most static IPs in the university

VoIP administrator

Configuration of switches

Wireless network second level support

Administration of Voice over Internet Protocol systems and management of Accounts

Octel Voicemail Administrator

PBX Administrator

Avaya VoIP feature consultant

ROLM digital phone feature consultant/administrator

Modular Messaging (Avaya) voicemail administrator

Assisted in Port activation/configuration

To promote teach and support computer automated systems.

Server administrator password reset, management of most UTEP faculty, staff and student accounts

Responsible for assisting the University community in using generalized

computer applications.

Serving as liaison between designers of systems & recommending software

necessary to utilize computer systems.

Teach classes, visit clients, and take telephone calls to demonstrate how to use generalized computer systems.

Assist with system documentation and on-line screens.

Prepare visual aids for speeches, classes & promotions.

Coordinate with computing division to assist in obtaining access to necessary applications.

Responsible for the receiving & recording of data using a call tracking


Disseminate calls to appropriate experts for problem resolution or escalation.

Monitor call logging, tracking & provide input regarding the status of

problems related to customers.

Acquire and maintain current knowledge of relevant University software in

order to provide accurate solutions to customers.

Generate and distribute reports in a timely manner to supervisory personnel.

Participate in team projects that enhance the quality of the HELP Desk service and related duties as required.

Responsible for the design, execution, & effectiveness of a system of internal controls which provides reasonable control that operations are efficient, assets are safeguarded, financial information is reliable & applicable laws, regulations, policies, & procedures are applied with.


Sep 2002Dec 2007

Bachelor of Multidisciplinary Studies

The University of Texas at El Paso