Information Specialist - networking
The University of Texas at El Paso
Responsible for assisting in most second level network calls
Assistance with network documentation
Delegation/Administration of most static IPs in the university
Configuration of switches
Wireless network second level support
Administration of Voice over Internet Protocol systems and management of Accounts
Octel Voicemail Administrator
Avaya VoIP feature consultant
ROLM digital phone feature consultant/administrator
Modular Messaging (Avaya) voicemail administrator
Assisted in Port activation/configuration
To promote teach and support computer automated systems.
Server administrator password reset, management of most UTEP faculty, staff and student accounts
Responsible for assisting the University community in using generalized
Serving as liaison between designers of systems & recommending software
necessary to utilize computer systems.
Teach classes, visit clients, and take telephone calls to demonstrate how to use generalized computer systems.
Assist with system documentation and on-line screens.
Prepare visual aids for speeches, classes & promotions.
Coordinate with computing division to assist in obtaining access to necessary applications.
Responsible for the receiving & recording of data using a call tracking
Disseminate calls to appropriate experts for problem resolution or escalation.
Monitor call logging, tracking & provide input regarding the status of
problems related to customers.
Acquire and maintain current knowledge of relevant University software in
order to provide accurate solutions to customers.
Generate and distribute reports in a timely manner to supervisory personnel.
Participate in team projects that enhance the quality of the HELP Desk service and related duties as required.
Responsible for the design, execution, & effectiveness of a system of internal controls which provides reasonable control that operations are efficient, assets are safeguarded, financial information is reliable & applicable laws, regulations, policies, & procedures are applied with.