Senior Sales Consultant
Covering all of the stages for the sales process acting initially as a Business Development Manager taking advantage from my knowledge of the market and Business Contacts inside the Account or the Partner Network.
Interacting with Sales Managers and Sales Directors to create strategies and Business Plans to generate, manage and close solid Sales Opportunities for different products and services including:
Datacenter and System Integration
Different Initiatives for Infrastructure Consolidation, Virtualization, EAI considering actual and future business needs for the Total IT Organization
IT Service Management
Working as a consultant, I have been providing Information Technology Service Management services, focusing on helping clients make smooth, meaningful changes to improve operational efficiency and improve IT service delivery to business units.All work is based on industry best practice, including the Information Technology Infrastructure Library (ITIL), international standards such as ISO:20000 the ISEB suite of standards and data from industry evaluators such as Meta and Gartner.
Managing Consultant, ITSM
(March 2008 to March 2009)
Responsible for a broad range of day-to-day operational and developmental activities:conducted consulting engagements, provided training classes, participated in strategy, marketing, sales and authored several proposals.I am also acted as the IT Service Manager in which capacity I have implemented several ITIL processes, deployed mobile email, and implemented an increased level of pplicationsautomation to business activities including vendor sourcing and Service Level Management.
ITIL Service Management Instructor
Provision of ITIL Foundations training in association for an established, EXIN and ISEB, ITIL “Authorized Training Provider”.Clients have included the CFE, Different States Government, Tech providers such as Avaya, and some Financial GroupsIn order to identify areas in which I need to improve, I track student satisfaction (95%), average mark (75%) and student pass rate (94%), well above the industry average.
Designer/Architect – ITSM v3 Infrastructure Project
Developed the design specification, for an infrastructure project SW/HW/NW and applications project which will provide end-to-end IT Service Management based on ITIL® v3.The underlying architecture of this application includes a Server Consolidation, Centralized Storage, Effective Network Services Delivery and Secure Application Environment, Intra and Extranet Access and a Support Oriented Layer of Services.
Proposed and introduced different Tech solution for private and public organizations based mainly on architectural issues having influence into the most important business processes inside the organization, regarding:
Managing Identity Management initiatives and corporate web security initiatives.
Asses and propose the use of different network appliances to increase the effectiveness on the delivery of some of the critical network services inside an organization considering security, capacity and availability, increasing the efficiency and managing projects for the adoption and start up of contact/service centers, recording voice and data information, information integration and service delivery satisfying SLA´s Requirements.
System Migration and ERP adoption. Having in mind system integration and user interaction on the most important business processes between legacy and data (structured and unstructured); along this year have been assessing Core Banking integration based on Temenos and the integration to Back office and Legacies to give support to Business Processes.
Adoption of mobile and pervasive technologies to add efficiency and opportunity to businesses allowing the introduction of technologies such as RFID, PDA supported applications, EAI and use ofsynchronized two face committed databases to enable data acquisition and analysis serving as an entry point to different integration initiatives in STP, B2C or B2B approaches or just to expand ERP capabilities.
Running projects based on technology adoption, open initiatives, covering topics such as Security, Storage, Data Warehousing, DB Migration, Architecture Design, Information Lifecycle, Networking and Integration.
Diagnose and assess Technology issues from an architectural perspective to Companies in preparation to embrace the installation and set up of diferent technological initiatives such as the adoption of an ERP System, integration, consolidation, DRP, SOA or cover some normativity standards.
Advise and recommend business continuity strategies for TEMENOS platform. Adjusting processes, operations and maintenance.