Summary

Motivated, results-driven IT professional with over 5 years of experience in aligning technology with high-level business objectives to achieve corporate goals. Adept at information technology management, project management, large-scale systems development and team management. Strong technological skills with a focus on system integration and disaster recovery. Experienced in all facets of project and personnel management including building relationships, account management, budgeting and professional development of teams. Ability to transform IT operations while improving quality, cutting costs, and increasing efficiency and productivity. Excellent written and verbal communication skills. Strong leader with excellent analytical and critical thinking skills. Highly organized, multi-tasked professional with the aptitude to prioritize effectively to meet deadlines and exceed goals.

Ahievements

  • Managed Technical Support Teams with determined focus on response times, quality control, customer satisfaction and time management. 
  • Led project teams through the design, implementation and testing lifecycle of projects. Ensured quality and timely delivery of projects. 
  • Designed and implemented IT Solutions for customers in Medical, Financial, Legal, Construction, Manufacturing, Distribution and Non-Profit fields. 
  • Set up, configured and managed cloud services and application offerings with the software as a service business model. 
  • Performed network security audits, penetration testing, patch deployment, security device configuration, implemented company security policy and trained employees. 
  • Successfully implemented and executed Sarbanes-Oxley Controls for IT and Finance to comply with government regulations for publicly traded corporations.

Work History

Work History
Sep 2013 - Present

Technical Manager

Amoskeag Network Consulting Group

Started with company as a Sr. Infrastructure Engineer then shortly promoted to Technical Manager. Assumed both engineering and management roles. Reported directly to the President and was directly involved with critical business decisions. Responsible for day to day operations, staffing and mentoring of service and support departments. Worked with sales team to provide technical expertise during customer acquisition engagements. 

  • Led technical team managing all areas of customer Information Technology networks including: Desktops, Servers, Applications, Security, Backups, Firewalls, Mobile Devices, Upgrades and Patch Management.
  • Led project teams working on implementation, migration and upgrades of Windows Server 2008 R2/2012 R2, Exchange 2010/2013, Terminal Servers, Office 365, Wireless Systems, Mobile Devices, Servers and SonicWall Firewalls. 
  • Mentored, developed and motivated support staff. Implemented quality assurance to ensure customer satisfaction.
  • Regularly worked with customer executive teams to provide proper IT Direction and Planning to meet the demands of changing technology.  
  • Worked with installation, migration, and support and error resolution for the Epicor Prophet 21 ERP System.
Apr 2013 - Sep 2013

Sr. Infrastructure Engineer

Amoskeag Network Consulting Group

As a Sr. Infrastructure Engineer I was responsible for the management of infrastructure for 50+ customers.

  • Supported a wide variety of Operating Systems and programs, Server 2003/2008/2012, Windows XP/7/8/8.1, Active Directory, Terminal Services, File Servers, Phone Systems, Microsoft Office, ERP Systems and many other customer applications.
  • Resolved software, networking and hardware issues both remotely and on-site.
  • Engineered and implemented customer networks, experience with SonicWall, Fortinet and Cisco routers/switches.
  • Organized and tracked many aspects of the domains in use including network configuration, topology (Visio), asset lists, Patch and Scan status, software licenses, etc. 
  • Provided research and recommendations to customers on technology trends and purchases as well as Enterprise security and Information Assurance decisions.

Jan 2012 - Feb 2013

Field IT Engineer

Cocci Computer Services, LLC

Provided on-site and remote support for customers with networking. security, server and desktop support needs. Designed, implemented and maintained Windows networks; Active Directory, Group Policy, Microsoft Exchange, Windows Backup, File Servers, Microsoft SQL Server, SSL VPN. Deployed industry specific software, maintained and supported deployments. Set up and managed Exchange, SharePoint and Offsite Backup in a resale environment. Provided technical support, troubleshot/resolved issues, implemented features/modifications and training. Set up server monitoring and alert solutions, monitored servers, responded to alerts and resolved issues. Designed and implemented security solutions for customers.

Skills

  • Cisco Routing/Switching
  • Fortinet & SonicWall
  • QOS, VLANS, VoIP
  • DHCP, DNS, NPS and Active Directory
  • VMWare vSphere/ESXi
  • IPSec and SSL VPN
  • LAN/WAN Configuration and Management
  • Windows Server 2003, 2008 and 2012
  • Small Business Server 2003, 2008 and 2011
  • Wireless AP, POE and Radius
  • Microsoft SQL Server
  • Sharepoint 2010/2013
  • Hyper-V
  • ERP System Management
  • Organization/Operations Management
  • Sarbanes-Oxley and PCI Compliance
  • Security Auditing & Reporting
  • Remote & Onsite Support
  • Sales & Marketing

Education

Education
2006 - 2008

Business Management

MANCHESTER COMMUNITY COLLEGE

Certifications

Certifications
2014

CloudU Certification

Rackspace
2014

IPv6 Certification

Hurricane Electric

Contact

Skills

Skills

Windows Server 2008/2012

Expert Knowledge of Windows Server Systems including Active Directory, Terminal Services, Microsoft Exchange, Microsoft SQL Server, Hyper-V and PowerShell. Knowledge of backup software such as StorageCraft, Backup Exec, StoreGrid 

Network Administration & Engineering

Expert knowledge of SonicWall, Fortinet & Cisco FireWalls. Good understanding of TCP/IP, DHCP, DNS, BGP, SSL & IPSec VPN, VoIP, QOS, VLANS, Wi-Fi and Radius.

Linux Systems

Experience with managing and deploying Debian, Ubuntu, Red Hat, CentOS and Fedora systems. Experience with web servers running LAMP (Linux, Apache, MySQL, PHP). 

Virtualization

Expert knowledge of virtualization technologies with both Windows and Linux server systems utilizing Hyper-V and VMWare. 

Microsoft Office 365

Expert knowledge of Office 365 Services including provisioning, directory synchronization, Exchange Online, SharePoint and OneDrive. Experience administrating packages with PowerShell.

Industry Compliance

Experience with implementing PCI DSS and SOX controls. Experience auditing organizations for certification compliance.