Summary

Post-graduated in Information Systems Management and graduated in Data Processing Technologies, plus 20 year experience, consisting conciliating academic and professional knowledge. Excellent customer service orientation, relationship building skills understanding perspectives goals and business objectives, internal service providers and a core team leadership skills size of 10+ multifunctional team members, strong teamwork skills with the ability to work in cross-functional teams and global teams, extensive experience in business process analysis, design and implementation, strong understanding of information technology concepts (PMI, ITIL, COBIT, P3M3) and applications implementation experience, sensitivity to people with varying backgrounds, strong analytical and problem solving skills, ability to make independent decisions within a well-defined area/scope of project, to take ownership of the project and the ability to work with limited supervision, ability to travel as needed as well as work abroad, pharmaceutical business experience plus 4 years in IT, Professional work experience in other business segments as: clothes industries, technology, learning, and hotel industry. Strong abilities with Intel/Microsoft platforms and devices, Cisco, Nortel, Check Point/Intel and Nokia, TCP/IP networking, Routers, network and telecom devices; corporate datacenter operations.

Work History

Work History
Sep 2009 - Present

IT Specialist - Infrastructure

BASF S/A

Infrastructure Consultant at BASF Chemicals industry working on CIBA integration project (Brazil)

Jul 2007 - Dec 2008

IT Technical Support Coordinator

Bayer S/A

Bayer bought Schering in June 2006 in a deal worth nearly 16.9 billion euros ($22 billion) to strengthen its health care business.In July 2007 I was transfered for the new company above the same responsabilities. Main responsible, in country, by infrastructure and service desk. Managing services and IT infrastructure, coordinating a multifunctional team into helpdesk, training, data base administration and network management. Security, procedures and corporate standards, implementing and grant security processes, permanent term contact with regional teams in Mexico, Berlin and USA, support implementing IT projects like: e-learning, CRM and others, responsible for a multifunctional team with network administrator, database administrator, training and help desk team.Major achievements:Acting actively in merging process from Bayer Schering endeavoring to avoid impact on business; restructure local area network implementing new concepts and equipments to grown up speed and capacity. Local projects management changing platforms for Anti-virus, MS-Office, Lotus Notes client and server). Implement qualities metrics for IT, etc.

May 2004 - Dec 2008

Technical Support Coordinator

SCHERING DO BRASIL

Main responsible, in country, by infrastructure and service desk. Managing services and IT infrastructure, coordinating a multifunctional team into helpdesk, training, data base administration and network management. Security, procedures and corporate standards, implementing and grant security processes, permanent term contact with regional teams in Mexico, Berlin and USA, support implementing IT projects like: e-learning, CRM and others, responsible for a multifunctional team with network administrator, database administrator, training and help desk team.Major achievements:Acting actively in merging process from Bayer Schering endeavoring to avoid impact on business; restructure local area network implementing new concepts and equipments to grown up speed and capacity. Local projects management changing platforms for Anti-virus, MS-Office, Lotus Notes client and server). Implement qualities metrics for IT, etc.

Mar 2001 - Aug 2003

IT Coordinator

Getronics

Main IT person in charge in Brazil (subsidiary and branches), reporting directly to the local CFO and to IT director for Latin America Region. Budgeting, Firewall management, Security Policies, Vulnerability management, Network monitoring, manage multidisciplinary team (WEB development, DBA and Vantive administrator, Network Administrator, and System Development), and member of International groups like: IT infrastructure standard committee. Responsible to keep and maintain all corporate standards and true relations between local and global IT.

Jun 1998 - Mar 2001

Project Coordinator

Senac

Duties: Main developed projects: 1. Planning and implementing Help Desk department for entire SENAC São Paulo and branches (about 2500 seats in 63 branches in Sao Paulo state, the main office has about 650 seats)2. Planning and implementing ERP system to manage SENAC School-Hotel unit: Grande Hotel Campos do Jordão 3. Project and Analysis for development of web based system for head count control and requests.

Education

Education

ETEK

VPN-1 / Firewall-1 - Check Point Management I and II - ETEK - 2002

In Company

Organizational behavior management and feedback - Bayer/Schering (in company) - 2005

In Company

Management by competencies - Bayer/Schering (in company) - 2005

Jan 1993 - Dec 1995

Graduation

Faculdade Leonardo da Vinci

Skills

Skills

Microsoft

Microsoft Academy 2150 - Designing a Secure MS W2K Network - 2002 2154 - Implementing and Administering W2K Active Directory - 2002 922 - Supporting Windows NT 4.0 - Core Technologies - 1998 688 - Internetworking with Microsoft TCP/IP with Windows NT - 1998

IT Infraestructure Management

Datacenter, Service management and IT infra structure coordination. Help desk team, training, infra structure, data bases and network administration management. Management of IT policies, security, procedures and corporate standards. Strong abilities with Intel/Microsoft platforms and devices, Cisco, Nortel, Check Point/Intel and Nokia, TCP/IP networking, Routers, network and telecom devices; corporate datacenter operations. Strong understanding of information technology concepts (PMI, ITIL, COBIT, P3M3).