Download PDF

Summary

High knowledge in finance, loans, customer service, with a great sense of responsability. Used to working under pressure with the skills to widely achieved goals set by the institution..

Experience

Loans project leader

HSBC
May 2015Present
  • Loans project management in order to increase sales and enhance customer experience.
  • Digital sales strategy - Increase 30% sales for personal internet banking tool and mobile app.
  • e statements deployment
  • Analytics

financial advisor for operational procedures.

HSBC
Apr 2010Apr 2015
  • Latin America coordination for credit cards and loans: Operational efficiencies / cost reduction for 1.5m USD.
  • Global model deployment -Process standarization.
  • Loans operation implementation for Colombia portfolio.
  • Operational support for consumer loans, mortgages and business loans in Mexico and Panama.
  • Govermerment loans supervision - NAFIN and FIRA.

 

crew coordinator

Mexicana de aviación
Sep 2008Apr 2010
  • Logistics and crew allocation.

business relationship manager

Banamex
Jun 2007Sep 2008
  • Financial advisor for PYME segment:
  • Payroll sales - Provide solution for payroll payment to the employees.
  • Loans sales for PYME's companies
  • POS sales

EDUCATION

business finance

Universidad Tec Milenio
Jul 2010Jun 2012

Master degree

Management

Universidad La Salle
Aug 2003Jun 2007

Degree

SHORT TERM ASSIGNMENT

universidad catolica de chile
jul 2006dic 2006

Short term assignment

SKILLS

PROJECT MANAGEMENT

Agile methodology.

sales strategy

Simple process and effective communication through digital channels.

COMMUNICATION

Excellent relationship with key stakeholders.

ENGLISH

Fluido

Analitycs

Analysis to define sales strategy.

OTHER

Travel availability

Change of address availability

Analytic expertise dedicated to developing projects and procedures aligned with increasing sales, operating efficiency, risk and continuos improvement, altogether with good engagement in the company.