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Work experience

Aug 2014May 2015

Intern Social Work Student (Masters Level)

Georgia Regional Hospital Atlanta

Supervisor - Candra Porter, LCSW

Facilitate discharges from the admissions unit into the community by coordinating the client's mental health and/or substance abuse aftercare, housing placement and transportation needs.  Complete psychosocial assessments for individuals who are experiencing episodes and require emergency intervention.  Interview individuals, community providers, and family members to collect information pertaining to the individual's social, medical and psychiatric history.  Trained in HIPAA Regulations, Infection Prevention and Control, Incident Management, Safety Care, First Aid/CPR, and Safety, Security and Contraband Guidelines.

Aug 2013May 2014

Intern Social Work Student (Masters Level)

Young Adult Guidance Center

Supervisor-Fred Coleman, LCSW

Performed intake assessment of incoming clients. Completed Biopsychosocial Assessment, conducted individual sessions with DFACS clients and formulated a treatment plan.   Provided support for the case management team.  Created Incentive Program for DFACS clients. Created Pathways spreadsheet for services provided to clients. Created 2-sided YAGC, Inc. Incident Report form for medical and behavioral incidents. Updated Pathway's Program with client information. Updated client's intake and discharge information into RHYMIS database.

Nov 1995Present


Amica Mutual Insurance Company

Supervisor - Parrish Cannon

Supervises and provides training, career direction and support to staff of claims representatives. Responsible for interviewing applicants and training new hires. Also responsible for documenting performance, annual evaluations and recommendations for promotion of claims staff.  Assisted Claims Manager in organization and opening of new office in Mount Laurel, NJ.

Apr 1992Nov 1995


Warner Claims Service

Supervisor - Craig Foreman

First Report, Data Entry & Claims Support Supervisor Earned two promotions within first two years of employment. Supervised support staff of claims office. Interviewed and trained new employees. Implemented refresher training for current staff.

Dec 1988Apr 1992

Senior Claims Representative

Allstate Insurance Company

Supervisor - Ann Unruh

Senior Claims Representative Analyzed first and third party property damage, homeowners, and PIP claims. Negotiated first contact settlement of minor bodily injury claims. Completed Tech-Cor Training Program for general claim handling and policy training.


Aug 2012May 2015

Master of Social Work

Clark Atlanta University
Aug 1982May 1986

Bachelor of Science in Business Administration

Virginia Union University



Phi Kappa Phi Honor Society
Alpha Epsilon Lambda Honor Society
Alpha Kappa Mu Honor Society

Professional Associations

National Association of Social Workers
Chartered Property and Casualty Underwriter
National Association of Insurance Women
Alpha Kappa Alpha Sorority, Inc.


Hagar's House Emergency Shelter for Women and Children
Peachtree Christian Hospice