Adrienn Mintál

  • Baja / Budapest Hungary
Adrienn Mintál

Summary

  • 3+ years’ effective experience at a multinational environment (customer service)
  • Excellent communication skills, fluency in English
  • Analytical mindset, eye for detail
  • Proficient in providing information and selling items over the phone to clients
  • Well versed in identifying customer needs and able to offer a solution quickly
  • Expert in using call center database softwares for data entry purposes

Objectives

Strongly motivated individual looking for a position as an  English Speaking Service Request Specialist / Customer Service Representative at a multinational company. Bringing strong communication and customer service skills to exceed the employer’s expectations in a highly stimulating and challenging environment.

Work History

Work History
Jul 2014 - Dec 2014

SALES REPRESENTATIVE

Kincstárház Kft. (Telenor Hungary partner)
  • Provide product and service information to existing and new customers
  • Resolve customers’ problems and complaints
  • Inform customers of new deals and promotions
  • Make telephone calls to prospective customers in order to solicit business
Sep 2010 - Feb 2014

CALL CENTER REPRESENTATIVE

Magyar Telekom Nyrt.
  • Answer telephone inquiries on products and services
  • Inform customers of new deals and promotions
  • Resolve customers’ problems and complaints, forwarded complaints to the concerned departments
  • Make outbound calls to potential clients in order to sell the company’s products and services
  • Using the company’s database software for data entry purpose
Sep 2007 - Jun 2010

OPERATOR (PART-TIME)

Klebelsberg University Library, Music Collection and Media Center
  • Give a helping hand to university professors and students with using the self-service loan system
  • Provide information about books, music sheets and digital media collection

Education

Education
Sep 2008 - Jun 2010

Tourism studies

University of Szeged, Juhász Gyula Teacher Training Faculty

2 years' vocational training in Tourism

Title of MA Thesis: Ecotourism and the physical effects of tourism on Gemenc

Sep 2004 - Jun 2009

English teacher

University of Szeged, Faculty of Arts

Date of Absolutorium: 2009

Sep 1998 - Jun 2004

Béla III High School, Baja

Skills

Skills

Language skills

English language: Origo 'C' language certificate (2003): Fluent

Italian language: Origo 'C' language certificate (2004): Beginner

MS Office

(Word, Excel, Powerpoint, Outlook): Advanced

Windows

(XP, Windows 7): Advanced

Hobbies & Interests

Foreign languages, american movies and series, books about psychology and self-knowledge, pets