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Conversation level in German
Fluent in Spanish language
Fluent in English language
Fluent in Portuguese language


Dear Mr./ Mrs.It is with great enthusiasm that I apply for a service-oriented position at your company. Due to my passion for customer service and my experience in offering high quality service, I would be excited to become part of your team.As my CV indicates, I have extensive experience in customer service. At Delta Air Lines for instance, I had excellent opportunities as a Purser Flight Attendant to collaborate with an international team and professionally handle customer issues. I learned to approach all upcoming challenges in a polite and calm manner. I had excellent opportunities to enrich my skills in different customer service environments including the hospitality industry.My role as a Capoeira - Brazilian Martial Art - Instructor has taught me valuable lessons in leadership and community building. I have excellent interpersonal skills, a friendly and approachable manner and a professional attitude. I am confident that this allows me to add great value to your organization. My diverse background has prepared my to take on new tasks quickly and I’m highly motivated to seek out a new challenge. I will gladly provide any other supporting materials upon request. I would be happy to discuss any opportunities at you company in a personal meeting.

Work experience

May 1999Present

Capoeira Instructor/ Martial Arts Instructor

Grupo de Capoeira Brasil Cultura
Oct 2013May 2014

Production Quality Inspector

Vorarlberg Milch
  • Discarded and rejected products, materials, and equipment that did not meet specifications.
  • Recorded inspections and test data such as weight and temperature, grades and quantities inspected and graded.
  • Monitored production operations for compliance with specifications and promptly reported defects.
  • Collected samples during production and tested randomly to determine in-process product quality.
  • inspected and packed products meticulously according to manufacturing specifications.
  • Performed preliminary, in progress, hidden damages and final products inspections.
Jun 2013Oct 2013

Delivery Driver

  • Fostered positive working relationships with customers by responding to their questions and concerns.
  • Drove company's vehicle to deliver food to senior citizens
May 2006Aug 2012

Flight Attendant

Delta Air Lines
  • Greeted passengers, verified tickets and directed passengers to their assigned seats.
  • Addressed passengers concerns about delayed and canceled flights and solved problems.
  • Explained the use of safety equipments, and answered passenger's questions.
  • Supervised unaccompanied minors during flights.
  • Promoted safety, comfort and welfare of passengers.
  • Administered first aid to passengers experiencing medical emergencies.
  • Trained on operations of various aircrafts.
  • Relayed updates and information to passengers in a friendly and timely manner.
  • Maintained a friendly, positive attitude when dealing with distressed passengers.
Apr 2005Apr 2006

Overnight Stock

Lowes Inc.
  • Stacked and transported all overstock to storage areas.
  • Loaded and unloaded pieces into and from boxes to shipment or sales.
  • Moved freights, stock and other materials to and from storage and production areas and loading docks.
  • Received, stored and shipped goods and materials.
  • Operated forklifts and other heavy machinery safety.
  • Unloaded trucks with hand trucks and pallet jacks.
  • swept floors and stored equipments at the end of every shift.
Feb 2004Apr 2005

Sales Associate

Banana Republic
  • Answered questions regarding store and its merchandise.
  • Demonstrated use and care of merchandise.
  • Greeted customers and ascertained customer's needs.
  • Helped customers with questions, problems, and complaints in person and via phone.
  • Stocked shelves and supplies, and organized displays.
  • Organized racks and shelves to maintain visual appeal of the store.
  • Verified that all customers received receipts for purchases.
  • Maintained records related to sales.
  • Developed positive customer relationships through friendly greetings and excellent service.
Aug 1999Feb 2004

Delivery Driver/ Cashier

Campisis Pizzeria
  • Fostered positive working relationships with customers by responding to their questions and concerns.
  • Answered phone calls and responded to inquires.
  • Assisted in maintaining preparation and service areas in a sanitary condition.
  • Filled beverages and ice dispensers.
  • Greeted each customer with friendly eye contact.
  • Helped with preparations, set-u, and services for catering events.
  • Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices.
  • Inspected restrooms for cleanliness and availability of supplies and cleaned restrooms when necessary.


Mar 2001Jun 2002

High School Graduate

Continental Academy
Aug 1999Mar 2001

High School

Lake Highlands High School
Apr 1995Feb 1999

High School

EEPG Jose Chediak
Oct 1989Feb 1995

Junior high School

Willesden High School
Feb 1984Oct 1989

Primary School

EEPG Paulo Duarte


Jun 2006Present

Flight Attendant

Department of transportation/ Federal Aviation Administration