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Work experience

20172018

Team Client Manager - Executive Programs

Gartner - Fort Myers, FL
  • Delivered value to clients enrolled in Gartner Executive Programs IT Leaders service offering. 
  • Leveraged Gartner research, analysts, and peer connections to deliver value in support of my members Key Initiatives
20142017

Digital Account Executive

Pensacola News Journal - Pensacola, FL
  • Achieved 117% of Total Quota, FY 2016
  • Awarded Gannett's President's Circle "Sales - Over $1M Min.", FY 2016
  • Selected Special Committee Chair - Recruitment, Onboarding, Development, & Hiring
  • Selected Leadership Council Member, 2015-Present
20122013

Manager, Client Services

The RM Factory - Huntington, NY (Remote)
  • Reduced invalid web appointments and web cancellation rates by over 25%
  • Increased appointment conversion by 9%
  • Increased customer satisfaction by 13% based on IVR Voice of Customer Surveys
  • Increased appointment conversion of paid search and yellow page traffic by 4%
20132014

Vice President, Sales

SkyBank Financial - Miami, FL
  • Responsible for a team of 6 telesales agents soliciting Merchant Services to businesses 
20102012

Client Loyalty Director

College Hunks Hauling Junk - Tampa, FL
  • Promoted from Client Loyalty Leader to Client Loyalty Director - January 2011
  • Increased sales by 4% as a result of outbound nurture efforts
  • Increased sales by 174% over 2 years
  • Increased Average Job Size by 49%

Education

20022006

B.S.B.A

University of West Florida - Pensacola, FL

Comprehensive Marketing

19972000

High School Graduate

Leilehua High School - Wahiawa, HI

General Studies

Professional Clubs & Organizations

Pensacola Young Professionals  - Member,  2015-2017

Leadership Pensacola (Pensacola Chamber) Class of 2018

American Advertising Federation, Pensacola Chapter Member,  2016-Present