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Work experience

Coinsurance Claims Handler

RSA Insurance

Duties:Dealing with policies on a Direct Debit BasisDealing with methods of paymentsDealing with methods of communication between RSA and policyholdersDesigning a variety of presentations for staff via email, powerpoint etcDesigning Office StationaryCustomer Care dealing with the general public and internal customers.Being a Health and Safety OfficerSpending three years as a First Aid OfficerWorking to targetsManaging the Department Intranet site.Being trained in all aspects of policy wording and scheduling.Dealing with all aspects of filing, alphabetically and numerically.Team Trainer.  I helped to train new employees.I produced training material for new staff.Maintained files for the various teams I was a part of.Setting up spreadsheets on Excel to document team targets.Compilation of letters to Policyholders. Brokers and Banks.Dealing with claims on a coinsurance basis.Dealing with Cash FlowsDealing with Cash Flow forecastsDealing with Loss Adjusters, and Brokers.Dealing with other Insurance Companies to gain reimbursement of their coinsurance debts from £50 to over £100,000 plus.Dealing with the banking of cheques from £50 to £100,000 plus.Dealt with checking claims to make sure that they were paid up to date.Dealt with chasing Coinsurers to make sure that they were aware of any late payment.Contacting insurance brokers, banks, policyholders and prospect policy regarding their policies.I was on the Sports and Social Committee.  I helped to organise charity days, fund raising etc.  I help to set up a Film Club renting out DVDs to staff and making sure charities benefited from any funds.  I helped to organise Department fundraising evenings, department dances etc.  I helped to produce posters, tickets etc to promote events.

SOFTWARE USED:ExcelWordLotus 123Microsoft Photo EditorWindows 95, 97, 98, 2000Windows XPMicrosoft XPMicrosoft Internet ExplorerAdobePowerpoint PresentationsACCESS DatabasesLotus Notes

Dec 1982Present

Coinsurance Claim Handler

May 1982Nov 1982



DutiesGeneral Clerical dutiesTypingFilingPhotocopyingMessenger workCourier workAttending meetings to take minutes

May 1981May 1982

Youth Opportunities Work Experience


DutiesGeneral Clerical dutiesTypingFilingPhotocopyingMessenger workCourier workAttending meetings to take minutesTelephonist / ReceptionistLiaison with various Commission OfficersDealing with race related complaints


Jul 1974Sep 1979

Golden Hillock School


Computer Skills
Excel Word Lotus 123 Microsoft Photo Editor Windows 95, 97, 98, 2000 Windows XP Microsoft XP Microsoft Internet Explorer Adobe Powerpoint Presentations ACCESS Databases Lotus Notes


To obtain a position that would benefit from the experience and knowledge that I have gained over a 30 year period.


HOBBIESFamily GenealogyAltar Server,  PCC Member, Church Magazine Editor, Website Designer for St Edmund King & Martyr DudleyWebsite design for various charity organisations and concernsWebmaster for www.savestjohnpreservationgroup.zoomshare.compFacebook Creator for Dudley Lions GrouLocal HistoryBroadcaster and Presenter for Dudley Hospital Radio, Russells Hall Hospital Pensnett, Dudley.Interviewer on [email protected] Radio programme every Tuesday and Wednesday on the Hospital Broadcasting Network. Ive interviewed people from the local walks of life from the past and present Mayor.Researching a World War One Soldier from St Edmund King and Martyr Dudley leading me to being interview by Professor Carl Chinn on “Midlands Today” BBC1Webmaster for Dudley Hospital Radio Website. www.dudleyhospitalradio.zoomshare.comGreetings Card Designer for St Edmund King & Martyr Dudley.Producing customised greetings cards for friends.Producing digital art. I creating an on line Art Gallery online. Im webmaster for and www,gdcartstudio.yolasite.comParanormal Investigator with Knights Of The Paranormal.MEMBERSHIPS AND COMMITTEE MEMBERSHIPSSt Edmund King & Martyr DudleyDudley Hospital RadioKnights Of The Paranormal InvestigationsThe Black Country Paranormal Research Group