With nearly two decades of experience as an automotive industry consultant, coach, and trainer, Adrian Aragona assists manufacturers, wholesalers, dealerships, and other industry-related companies throughout Canada, the United States, and Europe. Adrian Aragona drew on more than 16 years on the retail side of the automotive sector in launching his consulting career in the mid-1990s. Adrian Aragona gained significant industry recognition for developing a dealership-oriented platform throughout Canada that focused on driving continuous process improvement. In particular, he utilized employee and customer feedback in developing benchmarks and goals in key areas such as staff training, facility standards, and after-sales customer care. Mr. Aragona’s implementation of his programs typically results in sizable gains in profitability, customer and staff retention, and customer satisfaction. Dedicated to every aspect of the consulting process, Adrian Aragona has authored, designed, and led training programs in diverse areas such as team leadership, conflict resolution, risk management, marketing, and process management. In his free time, he enjoys exploring new cuisines, spending time with his family, and learning about other cultures through travel.