Work experience

Work experience
Oct 2008 - May 2010

Team Manager

NTR

Sales process and methodology Strategic relationship building and leadership Large/complex deals Complex team leadership ( product management, marketing) Telemarketing + ccare Training I take care of telemarketing, sales and customer care dept. in NTR ITALIA located in Calimera. I collaborate with HR dept of NTR ITALIA.

Mar 2003 - Oct 2008

Csr, Trainer, Office administrator, Hr assistant etc

Transcom
Organizing HR manager agenda, travel arrangements and compiling detailed itineraries, scheduling and coordinating meetings, appointments and providing professional phonesupport including screening calls, check and respond to the Transcom worldwide mail and correspondence; Translation of all contract from English to Italian and vice versa; Organizing course for 626/94 Law; Screening curricula and organizing job interviews, taking care of employee work attendance, employee sick days and prepare the attendance for montlhly paycheck; Inbound and Outbound phone calls for Tele2 telephone company and other clients; Following technical and custome care procedure; In charge for new employees training. Back office activities; Follow up technical and customer care;Working also with other customers as CitiBank credit card;Tele2 International prepaid calling card; Dmail; Bow.it; Linkem; I had my own team of outbound CSR. I’m an Inbound tutor
Jan 2002 - Sep 2002

Italian Sales Department

Bancotel
Helping to establish the Italian Dpt of Bancotel; Translation of contracts with high level Italian hotels from Spanish to Italian and vice versa; Develop procedures and training new employees; I hade my own team of CSR. Set up company web site and advertisement in travel magazine; Hotel reservation, customer care and back office activities.
Mar 2001 - Aug 2001

Guest Relation hostess and Purser Office Assistant

Costa Crociere
Organizing HR manager and Purser officer Agenda; Guest service desk, plans of meetings, parties on board and special ship tours in Italian, English and Spanish; Organization of pick up for lost suitcases from airport to ship; Guests check- in and check -out.
Apr 1999 - Aug 2000

Support Team for Guest Relations at Epcot Center Culture Representative in the Italian Pavillion at

Walt Disney World
Support Team for Guest Relations at Epcot Center Hotel and Dining Reservations Tour organization within the four theme parks; Information Desk; Translator for tour or special events. Culture Representative in the Italian Pavillion at Epcot Center Nominated as GSM (Guest Service Measurement Representative); Actively participated in a Disney training video and the Loss Prevention Awareness program Disney Trainer; Floor Stocker with cash responsibility during opening and closing of the Italian shops inside the park.
Nov 1998 - Apr 1999

Spanish teacher

Istituto Commerciale Michele La Porta Galatina ( Le)
Teaching in pubblic high school spanish language litterature and culture
Jun 1992 - Sep 1998

Developer, Choreograph and English Teacher

Telecom Italia
Youth fundamental skills developer and choreographer Teaching English classes to children (age 6-10)

Education

Education
1992 - 1996

98/100

Universidad de Salamanca