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Adrian Derkiewicz

Customer Relations specialist

Work experience

Jun 2014Sep 2014

Project Site Implementation Responsible

IKEA Retail Poland

Complex Implementation of a new goods handout system. Creator of Task & Time plan of implementation for management and co workers of Gdansk Store. Assignation of site trainers. Leading in change and implementation of a new system at store level.

Jan 2014May 2014

Country Project Implemementation Group Memeber

IKEA Retail Poland

Selling the complete offer project Phase II – IKEA takes over shopping service. Responsible for planning and implementation of a process at country level on Customer Relations degree Preparation of process in cooperation with other functions at Service Office level.

Mar 2013Aug 2014

Headoffice Customer Services Manager Assistant

IKEA Retail Poland

Backup for Customer Services Manager in Service Office during CSM absence. Responsible for helping Customer Service managers in hard negotiations with customers. Cooperation with compliance group in cases demanding law dpt. Intervention. Preparation and implementation of several working methods for stores across country. Organization of legal trainings for customer relations managers.

Jan 2014Aug 2014


Sep 1996Jun 2001

Electronics Technician


Community Service