Marsha Williams

Served as the first point of contact for students, faculty and staff requiring assistance with supplies, classroom materials and general questions. Completed expense reports and scanned in documents. Setup classrooms with required equipment and materials as needed. Filed paperwork accurately and submitted deliverables to case managers.

• Utilized mail merge template to prepare and send out student documents.
• Entered course information, test scores, evaluations and contact information into a spreadsheet.
• Located and received permission for a new classroom when the existing one proved to be a poor learning environment. Successfully and efficiently moved the class without disruption.
• Revamped the Standard Operating Procedures for the Class Monitor, which streamlined processes and saved time.
• Maintained filing systems and documentation to promote organization and ensured filing remained current.
• Processed documents pertaining to the office budget and expenses by creating Excel spreadsheets.
• Performed data entry and developed supporting materials for populating daily spreadsheets.

Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Scheduled, confirmed, updated and rescheduled patients for exams and procedures.

• Balanced receipts and log sheets at the close of each business day by verifying the accuracy of cash received and reconciling bank charges against the daily log.
• Eliminated backlog and maintained filing on a daily basis.
• Backed up Office Manager in her absence, ensuring smooth operations and maintaining office supplies and equipment.
• Cross referenced dictation with the schedule and resolved discrepancies with the doctors.
• Generated copies of insurance information, collected payments and verified benefits.
• Prepared patient charts, completed appropriate forms, obtained contact and demographic information and filed records on a daily basis.
• Resolved client complaints and answered inquiries as needed.
• Added test results, billing, reports and surgical information to appropriate files and submitted to the doctor for signature.

Administrative Assistant and Office Coordinator Organized physician's schedule to squeeze in new patients, reschedule appointments and make room for priority appointments while maintaining an excellent level of care for all patients. Contacted labs and radiology departments to collect mammogram, ultrasound, MRI, CT, pathology slides as well as surgeon reports.

• Received intake forms for patients by coordinating with the new patient scheduler in order to process diagnosis information, demographics and lab data and matched lab work to the appropriate patient.
• Coordinated with referring doctor to obtain necessary patient information.
• Compiled patient files, adding in doctor's instructions and presenting the completed file to the doctor for review.
• Utilized Meditech to pull patient information for the doctor.
• Saved the company over $3,000 annually by keeping meticulous records on received film and ensuring they are sent back in tact.
• Spearheaded an initiative to use courier services in obtaining patient information resulting in a more expedient process.
• Created and nurtured a network of contacts nationwide to obtain the necessary documents required by the doctors when seeing a newly diagnosed patient for the first time.
• Establish solid rapport with business partners to have requests returned in a timely manner.
• Assisted with training new employees in office procedures, telephone systems and office equipment.
• Ensured files were up to date and secure and carried out proper transfer and disposal of records according to retention schedules.