Aditi Mankar

  • Mumbai Maharashtra
Aditi Mankar

Functional Lead

Work History

Work History
Aug 2010 - Present

Functional Lead

Hexaware Technologies Pvt Ltd.

Experience Summary

Have over 4.5 years of experience in Testing Software applications

  • Currently working for Air Canada offshore team in India on TPF platform since Aug 2010.
  • Have four years of experience in Requirement Analysis, Test Design & Test Execution (Functional and Regression Testing) on TPF platform and Web applications.
  • Well acquainted with Software Testing Life Cycle.
  • Expertise in Airline Domain with business and functional knowledge in Reservation System (booking, fares and ticketing), Departure Control System, Inter airline TCI, Inter airline E-ticketing, Codeshare and upgrades.
  • Prepared numerous presentations for the team members on the functional part of the Reservation and DCS application and conducted airline domain training for new team members.
  • Ability to effectively interact with Client and Offshore Team. Excellent team member with effective communication skills and capable of mentoring new team members
  • Trained in HP ALM 11.0 , QTP tool.
  • Hands on experience on Sharepoint 2010 for content management and Star team 2009 for configuration management.
  • Knowledge in CMMI Level 5 process. Currently performing the role of SCM coordinator.
  • Strong analytical, problem solving skills and flair for creativity. Ability to work under pressure with an excellent trouble shooting and defect unearthing skills.

 

Have over 3.5 years’ experience in the Airline domain and applications

  • Extensive experience in GDS system Amadeus, reservations
  • Experience in working on ATPCO, reading fares and fare rules
  • Experience in working on DBC, processing interline billing
  • Experience in raising Debit and Credit notes  
  • Sound knowledge of revenue accounting

Company Description: Mainline North America’s largest full-service airline and the largest provider of scheduled passenger services in the Canadian market, The Canada-US, Transborder market and in the international market to and from Canada. The project involves handling and augmenting reservation system and departure control system through WEB application of the mainline Airlines. It involves various Applications: the airline.com Front end Application for End customers CRS Back end system API and tools like ACSP (Defect Tracking Tool),Star Team (Configuration Tool), Plan Arena, Mainframe, Web approach.

Environment:           RES III Computer Reservation System (TPF mainframe).

Roles & Responsibilities:

  • Understanding the customer requirements by studying Business Requirement and Solution Analysis.
  • SPOC for all major projects. Managed and coordinated 7 to 10 people.
  • Studying and reviewing the Test Strategy for the customer during test planning.
  • Analyzing and Designing the Master Test plan / Test Plan Summary, Requirement Traceability Matrix and  Test Cases.
  • Preparing End to End test cases /flows
  • Providing estimates for a given work item. Preparing status reports and defect reports on daily basis.
  • Conducting functional, non-functional & Regression Testing. Updating regression test suites quarterly.
  • Conducting Peer Reviews and ITRB.
  • Performing implementation support on the calls with client.
  • Direct Interaction with Customer through e-mails and conference calls.
  • Handling Quality Management activities which include
    • Quality Coordination
    • Defect Prevention quarterly.
    • SCM audit once in 2 months.
  • Preparing Lesson learnt documents.

Feb 2009 - Aug 2010

Sr. Executive (Guest Representative)

Etihad Airways - ASC (Airline Service Centre)

Company Description: Etihad Airways, the national airline of the United Arab Emirates, has in just ten years established itself as the world’s leading airline. “Etihad” is the Arabic word for “union”.Part of the backend reservations team.

Roles & Responsibilities:

  • Interacting with Direct Customers through inbound calls, providing frontline customer service ,solving out customer queries ,and dealing with irate customers, maintained utmost quality standards.
  • Meeting different targets such as, number of interactions and individual performances and productivity targets
  • Making online reservations and assisting customers with ticketing and reservation queries
  • Have assisted with escalated cases and ensured fast resolution with utmost customer satisfaction and query resolution.
  • Managing training needs of new joiners and up-training needed by existing employees. also in-charge of conducting weekly trainings for all the employees in branches and ensuring high performance rate is maintained
May 2008 - Nov 2008

Executive

Vodafone - New Zealand

Company Description: One of the Leading Telecom brands. Providing ISP as well as telecom services. Part of the Accounting, Marketing & Troubleshooting Team.

Roles & Responsibilities:

  • Customer Service and back end operations
  • Interacting with Direct Customers through emails, faxes, part of Level-2  backend customer operations,
  • Respond to client and identify appropriate solutions – trouble-shoot, problem-solve & educate to client problems
  • Process improvement group where job profile included Basic fault finding procedures for most operating systems and technologies
  • Part of Product Knowledge Team and Process improvement Team and MIS team
  • Part of Internal quality audits of systems and procedures for customer service function
Nov 2007 - May 2008

Market Research Executive

Roy Morgan Research - New Zealand

Description: Market Research for various international brands.

Roles & Responsibilities:

  • Conducting telephonic interview with research companies for Australian, UK and New Zealand financial market
  • Conducting telephonic interview with people for Australian, UK and New Zealand FMCG Companies for research and market review of their products
  • Ensuring proper feedback is collated and handed over to the top management
Jan 2003 - Dec 2004

Customer Service Executive

WNS Network Services (Now Global Services)

Company Description: A captive/in-house unit of British Airways part of the Revenue Accounting, Fares Audit Team and back-end operations.

Roles & Responsibilities:

  • Part of British Airways Fares Audit and revenue assurance team. Was in-charge of auditing British Airways tickets issues worldwide
  • Processing Debit notes and Credit notes to agents to be issued to travellers
  • Managing training needs of new joiners and up-training needed by existing employees. also in-charge of conducting weekly trainings for all the employees in branches and ensuring high performance rate is maintained

Education

Education
Feb 2006 - Dec 2006

Diploma in Business Management

Newton College of Business and Technology, Auckland, New Zealand

Major in Business Management

Feb 2005 - Dec 2005

PG Diploma in Tourism Management

Victoria University of Wellington , New Zealand

Major Tourism Management

Sep 2002 - Sep 2003

Certification in IATA Level 1 & 2

Montreal Canada Correspondence

Foundation and Consultant Levels. Exam Conducted by IATA .

Jun 1997 - Mar 2002

Bachelors of Arts

Mumbai University

Major in Economics & Commerce

fUNCTIONAL kNOWLEDGE - AIRLINE

Skills

RESERVATION:

  • Build PNR
  • Re price PNR
  • Redemption PNRs (Aeroplan members)
  • Ticket Exchange Flow.
  • Open segments
  • PNL/ADL
  • Paper ticket issuance.
  • eMCO and EMD (Electronic Miscellaneous Document).
  • Employee Booking
  • Refund ET
  • Seat Master Data Record.
  • Seat Selection flow
  • Seat Selection and Seat Fee collection flow
  • Issue/Reissue tickets
  • Voluntary/Involuntary Exchange
  • Inter airline E-ticketing
  • Codeshare and reverse codeshare Agreements.
  • Add / Update / Control the inventory and schedule of flights.
  • Voluntary and Involuntary Re-accommodation of flights.
  • Create new Flight Configuration and Inventory
  • ATPCO and SITA
  • GDS - Amadeus

DEPARTURE CONTROL:

• Departure Control System (DCS)
- Flight Creation.
- Passenger Check-in.
- Passenger Record updates.
- Passenger Transfer and Offloads
- Passenger Standby and On-load.
- Standby list priority and processing.
• Agent Check-In System.
- Handled various types Check-in such as ‘Agent Check-in’, Thru Check-in
- Timatic check ‘Visa/Passport Information’ verification
• Add and delete Bag Tags in the DCS Record. Normal bags with mobility bag tags.
• APIS i.e. Advance passenger information system.
• Flexible Baggage Fee Collection
- Collection of excess baggage fees
• Meal Voucher:
- Issue meal vouchers for all the passengers in the flight.
• Peripherals that I have worked on:
- Bag Tag Printer
- Boarding pass printer
- 2-D Scanner
- Passport scanner
• E-Upgrade , Paid-Upgrade
• Same Day Change
• Accept Special Service Request
• Board and offload passengers
• Transfer and On-load Passengers
• U.S. Check-in restriction

WEB AND MOBILE APPLICATIONS:

  • UI / Front End validation of WEB application on IE9, Firefox, Chrome, safari. Web applications like

- Customer Website

- Travel agent website.

- Gift card website.

- Customer REWARD website.

- NTP (NonTariff Product) website

  • Frequent Flyer profile creation/update/delete
  • Validating the booking and rebooking flow of the website
  • Cancellation and Refund fee rules and their validations
  • FOP validation
  • Gift Card issuance via WEB and its management.
  • Issuing fight pass via WEB and flight pass management application.
  • Validating XMLs using SOAP UI tools. XML comparison using Compare it!
  • Mobile testing for Air Canada booking, Web Check-in, Mobile Check-in.

Mobile devices used for testing included Blackberry and Iphone6, IPad Air.

About Me

Analytical and result driven professional with over 7 years of experience in the Airline Domain and over 4.5 years in the IT industry. A notable success as a manual test analyst of TPF and WEB applications with tasks including performing entire STLC (waterfall) and implementation support of business for a CMMI Level 5 Company. Expertise in Airline Reservation and Departure Control System. Self-motivated with natural leadership traits. Flexible enough to adapt to new environments and excel in those fields.

where to find me

Maheshwari Bhavan 3rd Fl 105 Telang Cross Road. Matunga (E). Mumbai - 400019.

personal details

Date of Birth : 01- Mar – 1981

Passport No: H9753944

Passport Expiry Date: 19-Jan-2020

Marital Status : Single

Nationality: Indian

Sex : Female

Languages Known: English, Hindi, Marathi, Gujarati