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Application Knowledge
  Office Very good excel skills (macro, pivot, power pivot, formulas) Standard skills in MS Office Word, Powerpoint and Outlook IBM Lotus Notes Ticket systems ARS Remedy (Ticket Tracking Tool) other Application skills worth to mention VM Ware Citrix LDAP/ADS Tools Windows 3.11 - Windows 8, Linux Scripting (vbs)  
Hard- / Softskills
  Intercultural competence Very good communication skills Strong ambition to finish things A service-to-customer mindset Well coordination skills Creativity in solving problems or developing new solutions Open to critics and new ideas / approaches Resistent to stress and chaotic situations Calm, analytical and structured way of thinking Sense of leadership  
Language: Bosnian
Bosnian is also my native language It is part of my private life and I have highly advanced writing and speaking skills  
Language: English
English is my first foreign language I use it daily in meetings, speeches, trainings, phone calls and of course e-mail conversations. This lead to the fact, that my writing and oral skills in English are quite well and business-proven.
Language: German
German is my native language It is part of my daily work, my private time and I have highly advanced writing and speaking skills


I like to travel a lot. Especially to countries were I have not yet been. Therefore my vactions are always about travel travel travel.

One of my private passions are mobile phones and everything around them. I also often repair and flash them.

And I like discussing about science and politics as well as IT related stuff.


Currently seeking a new and challenging career as a technical Projectleader to make the best use of current experience and technical and language skills, whilst allowing for further professional development.

Professional Profile

A highly experienced Systems Engineer demonstrating strong leadership and management/project capabilities as well as technical expertise. With excellent communication and advanced language skills and demonstrating the ability to work effectively internationally. Highly analytical and structured WW2sssain thinking, whilst demonstrating creative problem solving and innovative solutions to ensure the highest level of customer service and satisfaction. 

Work experience

Apr 2009Present

System Engineer / Deployment Project Coordinator / Global License Server responsible

Alstom IT SSC
  • Holding key responsibility for leading and supervising internal global deployment orders and ensuring daily operations and the achievement of timeline targets 

  • Reporting to senior IT Management and liaising with business stakeholders and leading and attending meetings to discuss the feasibility of requests

  • Creating daily progress reports and initiating remedial actions and solutions should progress not be as targeted and planned

  • Providing Incident Management for 3rd level issues that have remained unresolved and holding global responsibility for License Servers and License usage.

  • Creating Visio processes to outline the workflow from WEDS Ream members to the implementation of the WEDS work package procedure

  • Implementing a standardized reporting style for deployment progress and deployment mail-order for Altiris technicians

  • Providing significantly improved customer satisfaction by implementing a range of improved and standardized processes

Feb 2010Apr 2011

Technical Projectleader 30% (at the same time while working for Alstom)

  • Holding responsibility for delivering projects at customer sites and being available as a representative of Siemens

  • Controlling and planning all Human Resource and IT requirements and managing capacity to ensure successful project delivery

  • Documenting special cases that require further attention so that these can be reported, managed and resolved as appropriate

Mar 2008Apr 2009

VIP Supporter (Premium & Gold Services )

Alstom IT SSC
  • Providing excellent customer service for VIP customers and ensuring all their needs and requests were successfully delivered

  • Acting as key point of contact for VIP customers with regard to IT related questions and enquiries and ensuring these were efficiently and effectively managed

  • Holding responsibility for Incident and Escalation Management both on site and remotely whilst maintaining Alstom’s exacting standards

  • Training new members of staff in all appropriate systems and processes and introducing them to VIP customers 

  • Organising and leading the technical delivery of all Alstom’s conventions including managing IT, lighting, projection and staging

  • Delivering onsite solutions in South Africa to develop infrastructure, improve support services and provide training for local ATOS employees

Oct 2007Mar 2008

Onsite&Remote Supporter

Alstom IT SSC
  • Managing the resolution of all reported incidents and problems and dispatching trouble tickets to the correct team

  • Completing client and user customization as requested and required and undertaking training with customers as appropriate

  • Providing excellent customer service at all times and managing the delivery of the help desk and support requests

Jun 2007Oct 2007

Helpdesk Supporter

Alstom IT SSC


  • Remote resolving of trouble tickets
  • Dispatching of TT to correct Team
  • Competent communication with costumer
Jun 2004Aug 2004

Consultant for B2B (internship)

Alpine Mayreder


  • Consultant for internal system optimization (Network, Hardware, Software)
Jun 2003Aug 2003

IT Administrator

Alpine Mayreder


  • Administration and Network maintaining


Sep 2000Jun 2005


HTL (Higher Institute of Information- and Communication Technology)

Institute for Informationtechnology and communicationtechnology.

Main focuss on:

  • Projectmanagement
  • Network laboratory (Topologies, configure/manage CISCO routers, ... )
  • IT laboratory (building up IT Infrastructure from zero)
  • VOIP
  • SQL
  • Linux OS configuration

Main achievements

  • Set up VOIP telephony system within school with Asterisk that replaced the "normal" line telephony
  • Implemented VOIP telephony system for local municipal office
  • Built up complete IT infrastructure for other (non-technical) scools


Nov 2008Present

ITIL v3 Foundation Examination

Jun 2005Present

Engineer Diploma