I like to travel a lot. Especially to countries were I have not yet been. Therefore my vactions are always about travel travel travel.
One of my private passions are mobile phones and everything around them. I also often repair and flash them.
And I like discussing about science and politics as well as IT related stuff.
Currently seeking a new and challenging career as a technical Projectleader to make the best use of current experience and technical and language skills, whilst allowing for further professional development.
A highly experienced Systems Engineer demonstrating strong leadership and management/project capabilities as well as technical expertise. With excellent communication and advanced language skills and demonstrating the ability to work effectively internationally. Highly analytical and structured WW2sssain thinking, whilst demonstrating creative problem solving and innovative solutions to ensure the highest level of customer service and satisfaction.
Holding key responsibility for leading and supervising internal global deployment orders and ensuring daily operations and the achievement of timeline targets
Reporting to senior IT Management and liaising with business stakeholders and leading and attending meetings to discuss the feasibility of requests
Creating daily progress reports and initiating remedial actions and solutions should progress not be as targeted and planned
Providing Incident Management for 3rd level issues that have remained unresolved and holding global responsibility for License Servers and License usage.
Creating Visio processes to outline the workflow from WEDS Ream members to the implementation of the WEDS work package procedure
Implementing a standardized reporting style for deployment progress and deployment mail-order for Altiris technicians
Providing significantly improved customer satisfaction by implementing a range of improved and standardized processes
Holding responsibility for delivering projects at customer sites and being available as a representative of Siemens
Controlling and planning all Human Resource and IT requirements and managing capacity to ensure successful project delivery
Documenting special cases that require further attention so that these can be reported, managed and resolved as appropriate
Providing excellent customer service for VIP customers and ensuring all their needs and requests were successfully delivered
Acting as key point of contact for VIP customers with regard to IT related questions and enquiries and ensuring these were efficiently and effectively managed
Holding responsibility for Incident and Escalation Management both on site and remotely whilst maintaining Alstom’s exacting standards
Training new members of staff in all appropriate systems and processes and introducing them to VIP customers
Organising and leading the technical delivery of all Alstom’s conventions including managing IT, lighting, projection and staging
Delivering onsite solutions in South Africa to develop infrastructure, improve support services and provide training for local ATOS employees
Managing the resolution of all reported incidents and problems and dispatching trouble tickets to the correct team
Completing client and user customization as requested and required and undertaking training with customers as appropriate
Providing excellent customer service at all times and managing the delivery of the help desk and support requests
Institute for Informationtechnology and communicationtechnology.
Main focuss on: