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Education

Sep 2012Nov 2014

Msc Financial Services, Risk and Operation

Glasgow Caledonian University
20082012

BA (Hons) Risk Management

Glasgow Caledonian University

Work experience

Nov 2014Present

Junior Financial Assistant (Voluntary Work Experience)

Rockwoods
• Daily inputting of sales & purchase invoices. • Identifying and promoting cost-reducing measures. • Maintenance of old debt accounts. • Filing, archiving & photocopying of invoices, statements and correspondence. • Logging, investigating and resolving supplier invoices under query. • Polite and professional attitude to internal and external customers. • Use of Microsoft Office packages, especially Excel. • Risk assessments. • Expenditure analyst
Mar 2013Nov 2014

Financial Sales Representative

Asda Money
• Increased sales by devising high-impact presentations, promoting products to new and existing clients. • Served as relationship assistant, assessing client needs, providing financial advice and determining customers’ loan and deposit needs. • Leveraged exceptional communications skills to deepen customer relationships. • Acted as customers’ advocate, and secured suitable credit and cross-sell products and services. • Demonstrated expertise in sales and credit, negotiating • Created sales plan for each client, paying close attention to details while promoting an array of services from mutual funds and annuities, credit and lending solutions, to personal banking products. • Developed and maintained an in-depth knowledge of products and services as well as knowledge of competitors and competitive products. • Continually expanded referral network through contact with various internal and external partners. • Proactively increased client base through networking, business development activities, and leveraging client referrals. • Charity fundraising Plumbing & Gas Services
Apr 2009Nov 2014

Operations Assistant

Plumbing and gas services
• Daily management of expenditures. • Enhanced multi-tasking and communication skills. • Gaining new clients, by use of advertising and increasing sales by promoting services. • Resolving customer’s issues. • Communicating with plumbers on road to arrange meetings with customers, strong use of time management. • Responsibility contingency management, i.e. dealing with emergency customer boiler breakdown. • Daily project planning, arranging deadlines between clients and plumbers, calculating costs for tasks.
Jan 2005Apr 2009

Letting Agent

Property Matters
• Received inbound calls from customers and arranged appointments with negotiators and mortgage consultants. • Checked the conditions of properties regularly and organised repairs if needed. • Interacted face to face with customers and increased interpersonal, innovation and sale skills. • Knowledge of financial risk especially during the credit crisis, which the property/real estate industry was badly affected. • Used own abilities as a risk management student by suggesting useful techniques to reduce insurance premiums. For example, installing fire alarms and improving security.