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Work experience

Oct 2008Jul 2009

Project Analyst

Teleflora (Connect Global Ltd)

Promoted as an analyst for a new process (Teleflora).

Key task involved

  • Provide project management for the development of systems/applications as directed.
  • Data Migration and report generation from SQL server.
  • Requirements gathering, process analysis, and documentation.
  • Manipulating data to eradicate user errors using third party tools , Excel macros and filters
  • Creating Reports
  • Test planning

Achievements

  • Successfully defined the entire work process using activity diagrams , fishbone analysis etc.
  • Helped in tendering for an outsourcing vendor.
  • Manipulated data to generate monthly account reports.
  • Liaison with a Project manger and overlooked the complete development process.
  • Also managed developing a small temporary application.
  • Helped in data migration / cleansing from the interim system to the actual system
  • Developed test scenario based on functions.
  • Created a Training Manual for the work process.
May 2008Oct 2008

Technical Team Leader

Kiwi Online (Connect Global Ltd)

Technical Team leader for a leading ISP. Supervised a staff of 20 support personnel handling a customer base of more than 25000 New Zealanders.

Key task involved

  • Provide third level technical support for agent.
  • Train/mentor agents.
  • Quality assurance.
  • User analysis and forecasting.
  • Analyzing this information on daily basis for sales forecasts, agent availability , occupancy etc.
  • Generating reports for higher management review.

Achievements

  • Created learning modules, quizzes, fun games to inculcate
    • Trouble shooting techniques amount agents.
    • Solving advance problems.
    • Deciphering customer needs and problems.
  • Created/structured/managed a centralized knowledge sharing wiki for agents to share and grows with their own trouble shooting experiences.
  • Also created/updated a formal concise documentation manual.
  • Was actively involved in recruitment process of new agents.
  • Helped in developing support personals hired for other sales/account ques into technicians.
Mar 2006Aug 2006

Multi-media Developer

Ann Ryan
Jun 2004Jan 2005

Photographer & Photo Gallery Associate

Skills

Photography- Image capture, Post-Production and Printing
Medium Format based Digital Photography industry knowledge Experience with Lightroom, Printing , Capture One and Mac Aperture    
Web/Multimedia Skills
Share Point 2003 , Adobe Photoshop CS3, Adobe Illustrator, Adobe Premier, Omnipage, Dreamweaver, HTML, Mac Aperture, Capture One, Flash.
Networking Skills
WAN, Citrix, Cisco Routers, VNC, and VM Ware.  
Project Mangement /Analysis Software
MS Project , MS Visio , SQL reporting services , Crystal Reports ,
Microsoft Skills
Win NT, 2K, XP, Vista, Windows Server 2003, Active Directory, Microsoft Exchange

Education

20052006

Post Graduate Diploma in Computer and Information Science

Auckland University of Technology

Usage Centred Design , Integrating IT and the Enterprise , Information Security , Data Mining and Knowledge Engineering, Contemporary Issue in Information and Communication Sciences

20022004

Bachelors of Sciences

University of Mumbai

CRM, ERP, VB(.NET), SQL, C#, DBMS, C++, Java, E-commerce, Software engineering, System Programming, OOP, Networking, Algorithmic Analysis, Project Management.