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Work experience

Oct 2008Jul 2009

Project Analyst

Teleflora (Connect Global Ltd)

Promoted as an analyst for a new process (Teleflora).

Key task involved

  • Provide project management for the development of systems/applications as directed.
  • Data Migration and report generation from SQL server.
  • Requirements gathering, process analysis, and documentation.
  • Manipulating data to eradicate user errors using third party tools , Excel macros and filters
  • Creating Reports
  • Test planning


  • Successfully defined the entire work process using activity diagrams , fishbone analysis etc.
  • Helped in tendering for an outsourcing vendor.
  • Manipulated data to generate monthly account reports.
  • Liaison with a Project manger and overlooked the complete development process.
  • Also managed developing a small temporary application.
  • Helped in data migration / cleansing from the interim system to the actual system
  • Developed test scenario based on functions.
  • Created a Training Manual for the work process.
May 2008Oct 2008

Technical Team Leader

Kiwi Online (Connect Global Ltd)

Technical Team leader for a leading ISP. Supervised a staff of 20 support personnel handling a customer base of more than 25000 New Zealanders.

Key task involved

  • Provide third level technical support for agent.
  • Train/mentor agents.
  • Quality assurance.
  • User analysis and forecasting.
  • Analyzing this information on daily basis for sales forecasts, agent availability , occupancy etc.
  • Generating reports for higher management review.


  • Created learning modules, quizzes, fun games to inculcate
    • Trouble shooting techniques amount agents.
    • Solving advance problems.
    • Deciphering customer needs and problems.
  • Created/structured/managed a centralized knowledge sharing wiki for agents to share and grows with their own trouble shooting experiences.
  • Also created/updated a formal concise documentation manual.
  • Was actively involved in recruitment process of new agents.
  • Helped in developing support personals hired for other sales/account ques into technicians.
Mar 2006Aug 2006

Multi-media Developer

Ann Ryan
Jun 2004Jan 2005

Photographer & Photo Gallery Associate


Photography- Image capture, Post-Production and Printing
Medium Format based Digital Photography industry knowledge Experience with Lightroom, Printing , Capture One and Mac Aperture    
Web/Multimedia Skills
Share Point 2003 , Adobe Photoshop CS3, Adobe Illustrator, Adobe Premier, Omnipage, Dreamweaver, HTML, Mac Aperture, Capture One, Flash.
Networking Skills
WAN, Citrix, Cisco Routers, VNC, and VM Ware.  
Project Mangement /Analysis Software
MS Project , MS Visio , SQL reporting services , Crystal Reports ,
Microsoft Skills
Win NT, 2K, XP, Vista, Windows Server 2003, Active Directory, Microsoft Exchange



Post Graduate Diploma in Computer and Information Science

Auckland University of Technology

Usage Centred Design , Integrating IT and the Enterprise , Information Security , Data Mining and Knowledge Engineering, Contemporary Issue in Information and Communication Sciences


Bachelors of Sciences

University of Mumbai

CRM, ERP, VB(.NET), SQL, C#, DBMS, C++, Java, E-commerce, Software engineering, System Programming, OOP, Networking, Algorithmic Analysis, Project Management.