Adi Akbar

  • Pune Maharashtra

Technical Support Specialist


Technical Customer Support Specialist with over 3 years of experience providing technical consultation to Microsoft and Red Hat customers world wide utilizing a vast array of technical skills as well as customer engagement expertise. A passionate change agent and an optimistic foreseer. Instrumental under critical situations and excellent in people management with seamless interpersonal skills.


Red Hat Certified System Administrator (RHCSA) - Certified Cyber Security Expert (CCSE) - Troubleshooting  - Customer Service - Technical Support - Quality Customer Engagement - Analytic and strategic mindset - Crisis Management - People Management - Technical and Soft Skills Trainer

Work History

Work History
Jun 2014 - Present

Associate Customer Support Specialist - Technical

Red Hat India Pvt. Ltd.

Technical assistance to Red Hat Customers world wide on Red Hat Enterprise Linux with specialty in Red Hat Network - Engaging customers on chat, phone and remote, analyzing service requests and providing concrete solution within the Service Level Agreement - Raising bugs and Feature requests with the Engineering team to enhance Product experience - Maintaining Knowledge base for global customers over the Red Hat Customer portal - Training new hires on the RHN technology

Aug 2013 - Jan 2014

Technical Support Engineer

Teleperformance India, Jaipur

Technical consultation and troubleshooting on Microsoft products for customers across North America and Australia - Engage, analyze and resolve service requests over remote sessions as well as over the phone - Create and maintain Knowledge base for official Microsoft websites - Train new associates and plan strategies to achieve customer satisfaction.

Feb 2013 - Jul 2013

Corporate Relations Manager

Tunnel Theory, Jaipur

Being in a training cum placement institution, the job role involved business development by creating new strategies and fetching more clients(hiring organizations) - maintaining client relation and assuring overall quality experience. 


Jul 2009 - Apr 2013

B.Tech Computer Science & Engineering

Amity University

Bachelors in Technology in Computer Sciences with an aggregate of 67%



Crisis Management

Ability to handle pressure and difficult situations and come up with accurate strategies leading to problem resolution

People Management

Ability to lead and manage teams with good people understanding skills and resource allocation

Customer Handling

Seamless customer handling with composed temperament together with excellent interpersonal skills

Analytical Troubleshooting

All Operating System related issues - expertise in Microsoft Windows (all variants) and Linux (Fedora, Ubuntu, Red Hat Enterprise Linux)


Aug 2014 - Jan 2015

Red Hat Certified System Administrator (RHCSA)

Red Hat Inc.

Certified System Administrator on Red Hat Enterprise Linux 6

Jul 2009 - Apr 2013

Diploma in French Language

Amity School of Foreign Languages

Trained in French grammar with intermediate fluency with reading, writing and speaking skills

Jun 2011 - Apr 2012

Certified Cyber Security Expert (CCSE)

Tech Defence Pvt. Ltd.

Skilled in Social Engineering and Ethical Hacking

Cultural Competencies

  • Creative Writing and Debating- Avid writer with state level recognition. Recipient of¬† Sawai Man Singh Memorial for Regional level debating
  • Vice President AIESEC - Held the post of Vice President, Social Development sector in AIESEC Jaipur ( for the year 2010-2011