ACAP Counselor I / IMO / TCO
Provides individual career counseling and transition and employment assistance to Military personnel, Department of the Army civilians, and their family members to include: resumes, cover letters, job applications, Job fairs and informational briefings on and off post. Develop and present curriculum for client seminars using Lecture, Handouts and PowerPoint. Designed and published marketing tools for the ACAP center. Possesses the additional duty of the Information Management Officer (IMO) and Telephone Control Officer (TCO) for Fort Carson ACAP maintaining the technical equipment and inventory for the Fort Carson and Serco Property Books for the ACAP Fort Carson center. Services and maintains connectivity for 50 computers, 13 telephones, 7 printers and 2 fax machines on a daily basis.
Career Fair/ Employer Panel Coordination
Oversees and manages the Employer recruiting, marketing, layout and organization of 110+ Employer Career Fairs for the organization. Drafts invitation and registration forms for each quarterly event and distributes them via email to a 500+ employer list. Coordinates with venue for Career Fair needs. Markets Career Fair using traditional and social media avenues. Constantly searching for new employers to network with to provide positions for the soldiers. Maintains the scheduling for Career Fair and Employer Panel events. Created and currently maintains the Fort Carson ACAP Networking Group on LinkedIn that serves as a platform for soldiers and employers to network with each other for the goal of employment.
Customer Support Skilled in customer service and customer support principles and methods for systems installed in customer organizations for training and knowledge-based applications. Plans and delivers a full range of customer support services to the organization to include: installing, configuring, upgrading, and troubleshooting any hardware and software components in the center with little to no supervision. Sets up user login profiles, troubleshooting email accounts and perform CAC card association. Presents formal and informal training to both clients and staff, in addition to reporting, responding to and resolving client requests. Possesses knowledge of a wide variety of applications, operating systems, protocols, and equipment used in customer organizations as well as the methods and practices for troubleshooting, recovering, adjusting, modifying, and improving IT systems. Provides support in a manner that minimizes interruptions in customers’ ability to carry out critical business activities by troubleshoot complex problems and providing advice and assistance to the clients of the center. Chosen as a test site IMO for Fort Carson DOIM with their AUP XP/VISTA launch testing.
Network Services Possesses knowledge of network standards, protocols, and procedures such as the capabilities and applications of network equipment including hubs, routers, switches, bridges, servers, transmission media, and related hardware. Assist in the configuration, installation, and maintenance of networked systems including local area networks (LANs) and wide area networks (WANs). Tests the functionality of systems, networks, and data as well as routes computers to network printers and transfers information from one computer to another computer.
Project Management Effectively communicated (orally and in writing) to respond to technical and non-technical inquiries and to make presentations and prepare analytical reports for a variety of audiences, including leaders and frontline staff. Possess knowledge of IT concepts, principles, methods, and practices including: the mission and programs of customer organizations, performance management/measurement, security, systems testing and evaluation. Demonstrate attention to detail while carrying out project management principles and methods such as: analyzing the Internet potential of systems, networks, and/or data, acquisition management cost-benefit analysis, ordering COTS products and components, oral and written communication techniques and researching new and emerging information technologies and/or industry trends. Advised the management in expanding the computer lab starting with 19 computers and ending with 37 computers, including ordering computers, lab layout and computer setup. Plans and executes complex assignments and develop new methods, approaches, and procedures. Conducts analyses, recommend resolution of complex issues and provide guidance on a wide range and variety of complex IT issues according to IT policies, standards, and guidelines. Coordinates Equipment Turn-Ins with the DOIM and Logistics for ACAP Fort Carson.
Security Monitors against unauthorized access to systems, networks, and data. Implements policies and procedures to ensure information systems reliability and accessibility. Conducts risk and vulnerability assessments of planned and installed information systems. Promotes awareness of security issues among management and staff to ensure sound security principles. Implement organizational systems security contingency plans and disaster recovery procedures. Assessing security events to determine impact and implementing corrective actions. Ensures the rigorous application of information security/assurance policies, principles, and practices in the delivery of all IT services. Gained and applied extensive knowledge of IT security accreditation requirements and network operations by completing the packet for ACAP Fort Carson. Coordinates activities designed to ensure, protect, and restore IT systems, services, and capabilities. Extensive knowledge of procedures used in investigating computer crimes. Assisted Fort Carson DOIM in an investigation of the GoToMeeting website. Identifies current and potential problem areas and makes recommendations for a fully compliant infrastructure to be implemented in the center. Monitors center compliance with infrastructure protection requirements, updates new requirements and adjusting center guidelines in response to changing requirements.
Web AdministrationProvides technical leadership on current Internet technologies to include Internet server operations and operating systems; standard Internet protocols, Internet security principles and protocols. Skilled in usability concepts such as navigational aids, site architecture, knowledge management, information rendering and Web-based application and accessibility technologies. Provide guidance in determining the most appropriate methods for delivering information via the Internet. Create Internet applications that enhance user-developed content and meet business and technical requirements. Served as Website Administrator for the ACAP center. Create Web pages that enable all potential users to access information contained on the Web pages provide Internet services that optimize customer experiences. Implement Web-enabled database applications while designing and uploading files for the ACAP Sites on the Fort Carson SharePoint Server.