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Aug 2005Jul 2009

Bachelor of Science in Business Administration

San Diego State University
  • 3.494 Grade Point Average (4.0 Scale)
  • Dean's List, 4 semesters (Top 10% of class)

Most Utilized Classes

  • Systems Analysis & Design (SDLC & 2 major projects applying concepts)
  • Management of Information Systems (IT Governance and IT Strategy)
  • Data Management Systems (4 SQL Projects, ERD Diagrams)
  • Network & Data Communications (Several assignments applying LAN/WAN concepts)

Work History

Jun 2009Present

Service Desk Analyst I

Bravura Networks
  • Developed Windows 7 Image using SysPrep
Jul 2008Jun 2009

IT Support Assistant

SDSU Research Foundation
  • Provided support for 2000+ e-mail clients in person,  by telephone, and through remote access
  • Monitored and completed work orders through Track-It! according with a service level agreement
  • Reduced technical resolution turnaround time from a week to same day
  • Alleviated network connectivity, network printing, and user access issues
  • Tested and implemented applications for large scale deployment
  • Developed procedures to streamline manual business processes
  • Deployed and maintained workstation images using WinPE & Ghost
  • Documented all processes developed to encourage knowledge management within the company
May 2006May 2009

Associated Students Representative / President / Advisor

Asian Pacific Student Alliance
  • Organized weekly meetings for 60 – 80 active members
  • Increased the budget 30% in 2 years
  • Managed day to day operation and community service events
  • Supervised logistics and media teams in the planning of several aspects for a 700-seating show
  • Coordinated twenty officers while overseeing a member base of 130+, the largest in several years
Aug 2006May 2008

Vice President of Finance

SDSU College of Business Council
  • Designed budgeting processes to ensure all allocated organization funds were utilized effectively.
Aug 2007Mar 2008

Computer Technician

Accesspoint Computing Solutions
  • Performed personal computer troubleshooting for customers in their homes.
  • Worked independently on the construction, maintenance, and error correction for desktop systems.