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Education

Aug 2005Jul 2009

Bachelor of Science in Business Administration

San Diego State University
  • 3.494 Grade Point Average (4.0 Scale)
  • Dean's List, 4 semesters (Top 10% of class)

Most Utilized Classes

  • Systems Analysis & Design (SDLC & 2 major projects applying concepts)
  • Management of Information Systems (IT Governance and IT Strategy)
  • Data Management Systems (4 SQL Projects, ERD Diagrams)
  • Network & Data Communications (Several assignments applying LAN/WAN concepts)

Work History

Jun 2009Present

Service Desk Analyst I

Bravura Networks
  • Developed Windows 7 Image using SysPrep
Jul 2008Jun 2009

IT Support Assistant

SDSU Research Foundation
  • Provided support for 2000+ e-mail clients in person,  by telephone, and through remote access
  • Monitored and completed work orders through Track-It! according with a service level agreement
  • Reduced technical resolution turnaround time from a week to same day
  • Alleviated network connectivity, network printing, and user access issues
  • Tested and implemented applications for large scale deployment
  • Developed procedures to streamline manual business processes
  • Deployed and maintained workstation images using WinPE & Ghost
  • Documented all processes developed to encourage knowledge management within the company
May 2006May 2009

Associated Students Representative / President / Advisor

Asian Pacific Student Alliance
  • Organized weekly meetings for 60 – 80 active members
  • Increased the budget 30% in 2 years
  • Managed day to day operation and community service events
  • Supervised logistics and media teams in the planning of several aspects for a 700-seating show
  • Coordinated twenty officers while overseeing a member base of 130+, the largest in several years
Aug 2006May 2008

Vice President of Finance

SDSU College of Business Council
  • Designed budgeting processes to ensure all allocated organization funds were utilized effectively.
Aug 2007Mar 2008

Computer Technician

Accesspoint Computing Solutions
  • Performed personal computer troubleshooting for customers in their homes.
  • Worked independently on the construction, maintenance, and error correction for desktop systems.

For Technical Discussion

References

Personal and professional references gladly furnished upon request.

Summary

  • Solid technical foundation in Information Systems: 3.53 GPA in IS classes
  • Real world experience in supporting IS needs in large and small scale businesses
  • Organizational and communication skills with measurable business results.
  • Fast learner who understands ownership (reliable, responsible)
  • Results-oriented; familiar with "7 Habits of Highly Effective People"

Techincal Skills

Application of the SDLC Lifecycle to the real worldApplication of IS management conceptsApplication of SQL, ERD, DFD concepts

Help desk end user support and ticket resolutionNetwork integrity and improvement, HW/SW roll outsTechnical Writing in a business environment

Objective

An entry level business analyst position where my college, extracurricular, and career experiences will add value to operations.