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Education

Aug 2001Jan 2003

A.A.S

ECPI College of Technology

Information Technology and Business Applications

Work experience

Oct 2009May 2015

Secretary 2009-2015

Internal Revenue Service

Provided administrative support for the SBSE department.
Provided courteous and professional customer service to IRS employees helping them resolve issues.
I print and review weekly and monthly error reports and take action to make all corrections.
I am proficient with the IRS payroll policy and the  time keeping system.
Assisted agents with IDRS research in a timely manner.
Input records using IRS computer applications and databases.
Maintained the security of employee personal files and taxpayer documents.
I am very knowledgeable in utilizing the IRS CBRS system, RGS, and the Procurement System.
Take and transcribe minutes timely for each group meeting.
Ensured the maintenance of the office copy machines and fax machines.
Maintained supply inventory by creating requisitions in the integrated procurement system.

Sep 2004Oct 2009

Commercial Real Estate Assistant

Regions Bank

Provided administrative support for the Commercial Real Estate Department
Handled monthly reports, vacation, supply inventory and invoices
Provided phone support for the department in a courteous and professional manner