Work History

Work History

Systems Administrator - Internet Hosting Specialist

Sep 2013 - Sep 2014
Meredith Corporation

Des Moines, Iowa

  • Designed, implemented, enhanced and maintained production server infrastructure
    • Windows, Linux (RHEL), and UNIX (Solaris)
  • Lead administrator of enterprise-wide server monitoring (Zabbix, SCOM)
  • Lead architect, implementer, and administrator of Active Directory authentication infrastructure for PCI compliant card processing environments
  • Lead architect, implementer, and administrator of Windows event log aggregation solution to ensure regulatory compliance
  • Analyzed complex systems problems and implemented solutions
  • Created written documentation; Policy, procedural, and technical
  • Provided on-call support of production infrastructure (24/7/365)

Windows Server Administrator

Nov 2012 - Jun 2013
WebFilings (now Workiva)

Ames, Iowa

  • Designed, implemented, enhanced and maintained all Windows Server infrastructure
  • Advanced, extensive use of Amazon Web Services (AWS)
  • Lead successful migration of all Windows Application Server stacks from 32-bit- to 64-bit platforms
  • Proactively reduced operational costs by eliminating unused resources in Amazon Web Services (AWS)
  • Coordinated software testing and release orchestration with development teams to ensure transparent production implementations
  • Lead architect, implementer, and administrator of Windows event log aggregation solution to ensure regulatory compliance
  • Created written documentation; Policy, procedural, and technical
  • Provided Subject Matter Expertise regarding Microsoft software capabilities and licensing to all areas of the business
  • Provided on-call support of production infrastructure (24 / 7 / 365)

Systems Engineer III

Mar 2011 - May 2012
Vital Support Systems (now OneNeck IT Solutions)

Urbandale, Iowa

Systems Engineer III

  • Resolved a high-volume of customer support
  • Provided technical systems planning, implementation, configuration, support and troubleshooting
  • Mentored other Systems Engineers while formally acting as a Subject Matter Expert on a wide variety of technical products, systems, and processes
  • Analyzed complex systems problems and implemented solutions
  • Designed, configured, installed and maintained hardware and software in client environments
  • Worked with clients to develop technical requirements for their systems and networks
  • Created written documentation; Procedural, and technical

System & Network Administrator

Aug 2010 - Feb 2011
pcCentral and Signature Wireless

Urbandale, Iowa

  • Resolved a high-volume of customer support issues via telephone, email, and on-site visits
  • Administered a multi-enterprise Windows Terminal Server 2008 / 2003 environment
  • 500+ remote users utilizing the Terminal Servers as a Hosted Desktop service
    • Maintained a data center with 45+ production servers (IBM BladeCenter)
  • Administered a multi-enterprise Wireless WAN / WAN / LAN IP network environment
  • Wireless ISP serving 600+ customers; End-to-end support of hardware and IP network
    • 24+ VPN connected remote networks
    • SonicWALL 3060, 1260, TZ150, Barracuda 300 Spam Firewall
  • Created written documentation; Procedural, and technical

IT Director & Support Manager

Aug 2002 - May 2010
Mediafour

West Des Moines, Iowa

  • Managed customer service and technical support operations
    • Responsible for recruiting and training of technical support and customer service staff
    • Created procedures, service levels, and metrics analysis to ensure consistent, effective customer support
  • Designed, implemented, and administered a Kayako CRM system
    • After five years, migrated to Zendesk (SaaS) CRM system
  • Managed technology-related systems and projects
  • Managed technology-related vendor relationships
  • Managed network and facility security systems (Physical, Network, System)
  • Established successful third-party business relationships (Sales and Technical)
  • Designed and built corporate desktop and server systems
  • Designed, implemented, and administered data backup systems
  • Designed, implemented, and administered VMware ESXi virtualization servers
  • Designed, implemented, and administered a Linux-based Asterisk VoIP PBX telephony system that provided company-wide telephony services
  • Designed, implemented, and administered an e-commerce system for retail software sales
    • $1M+/year of orders fulfilled via electronic software delivery and physical shipment
    • Provided 100% ROI in less than 30 days
    • Reduced per-sale transaction overhead from 15% to 3.4%
    • Increased per-sale revenue on premium services by 80%
  • Co-Produced, implemented and administered company website
  • Implemented web analytics technology (Google Analytics)
  • Extensively involved in the retail Software Development Life Cycle
    • Contributed to product requirements, design, and implementation
    • Quality tested pre/post release commercial software products

Account Manager

Mar 2000 - Dec 2001
WAM!NET

Eagan, Minnesota

  • Provided Account Management services to an existing customer base
  • Sold additional services to an existing customer base
  • Provided on-site and remote customer training services
  • Consistently exceeded sales goals
  • Managed branch office systems and network
  • Managed and implemented sales and broadcast e-mail and fax marketing projects
  • Hired and managed up to 15 temporary staff members to assist with customer training and marketing projects

International Advisor & Senior Technical Advisor

Dec 1999 - Feb 2000
CE Software

West Des Moines, Iowa

  • Developed and maintained business relationships with international distributors
  • Developed and maintained web portal for international distributors Continued role as Senior Technical Advisor

Senior Technical Advisor

Jul 1997 - Dec 1999
CE Software

West Des Moines, Iowa

  • Trained and supervised a team of 12 Technical Advisors
  • Provided Tier 2 technical support to customers via telephone and on-site visits
  • Developed and maintained the technical support section website
  • Administered departmental issue tracking database system.
  • Developed and administered a web-based technical support knowledge-base for customers and support staff
  • Implemented and administered departmental FTP server
  • Quality tested pre/post-release commercial software products