O. Adam Brister
- Roswell US-GA
- [email protected]
Drove the financial performance and profitability of the Photo Center by going after add-on sales and modeled, enforced, and coached hourly associates on proper customer service approaches and techniques. Ensured customer needs, complaints and issues were successfully resolved within company guidelines and standards. Raised awareness with store management about Federal copyright laws and EPA regulations of waste silver disposition and recycling. Performed extensive maintenance and repairs to aging photo processor and printer while learning the mechanics of each.
Created a positive shopping experience for customers as well as compliance with company policies and procedures by holding associates accountable, analyzing and interpreting reports, implementing and monitoring asset protection and safety controls. Supervised and provided direction and guidance on executing company programs and strategic initiatives to over 50 associates.
Drove performance by ensuring that sales and profit goals were achieved and implemented plans to correct deficiencies. Involved in budgeting and forecasting sales by assessing economic trends and community needs. Worked with veteran department managers to develop merchant skills in addition to cultivating relationships with suppliers and vendors.
Provided excellent customer service as well as technical advice to customers on a wide range of electronic products. Learned basics of effective merchandising presentation, including accurate and competitive pricing, proper signing, in-stock and inventory levels. Took on additional responsibilities which led to promotion to a department manager position.
Dependable customer service professional with 9 years experience in fast-paced retail environments and solid background in retail sales management. Offers exceptional team leadership, organizational, interpersonal and conflict resolution skills and the ability to motivate others in a supportive, cooperative team environment. Coordinates with management, multiple teams and vendors in the execution of daily tasks and functions. Generates and maintains records and reports, secures equipment and supplies, and complies with all administrative and district policies and regulations.