Customer Support Team Lead
Customer Support Team Lead, Led and trained a team of 10 customer support representatives. Communicate effectively with physicians, patients and sales representatives and respond to internal and external requests for product support, new account set-up and report documentation. Document all customer feedback in CRM system and follow up on actionable events. Exercise diplomacy and empathy when addressing customer concerns. Communicate order status using appropriate language and follow up on perceived complaints with priority attention. Provide high-quality support services in a professional and timely manner to a diverse customer base. Medical billing and verifications of benefit eligibility.