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Work experience

20152017

Customer Support Team Lead

ALTHEADX
Customer Support Team Lead, Led and trained a team of 10 customer support representatives. Communicate effectively with physicians, patients and sales representatives and respond to internal and external requests for product support, new account set-up and report documentation. Document all customer feedback in CRM system and follow up on actionable events. Exercise diplomacy and empathy when addressing customer concerns. Communicate order status using appropriate language and follow up on perceived complaints with priority attention. Provide high-quality support services in a professional and timely manner to a diverse customer base. Medical billing and verifications of benefit eligibility.
20132015

Account Manager

Cerner corporation
Carlsbad, CA Account Manager, Host WebEx training sessions for clients. Educate and training all clients on the Cerner suite of products and services. Build rapport utilizing proven customer service skills to minimize client attrition. Assist in the creation, development and maintenance of customer training guides. Work with internal account representatives to troubleshoot and resolve service issues via email and telephone communication.
20102013

Customer Services Representative

TOPPS STAFFING/RESMED CORPORATION
San Diego, CA Client Service Level 3, Became a permanent employee after a 3-month temporary to hire assignment. Trained and mentored new customer service personnel. Managed multiple tasks without compromising quality or productivity Received multiple service awards for outstanding customer service.
20092010

Client Relations Representative

NOVALAR PHARMACEUTICALS
San Diego, CA Client Relations Representative-Training, Client Relations Specialist for a dental pharmaceutical product. Trained all new employees in the development of a customer-centric environment. Operated high volume, multi-line phone systems. Accurately and efficiently documented all activities in SalesForce CRM. Established goals in order to ensure service commitments were met. Received Employee of the Year Award.
20002009

Account Manager

QUEST DIAGNOSTICS
San Diego, CA Account Manager, Held onsite client training and education sessions. Demonstrated exceptional customer awareness skills ensuring complete client satisfaction at all times. Dedicated point of contact for large volume accounts providing world class customer service in order to minimize client attrition. Developed and maintained a high level of proficiency with Quest Diagnostics products, tests, and Services. TECHNICAL SKILLS MS Office Suite, Salesforce.com, LIMS, WebEx, Online Learning, XIFIN.

Education