15+ years of Client Relations/ Customer Service experience with a proven track record of success.

Exceptional interpersonal and communication skills with proficiency to promote confidence and build and maintain relationships, while interfacing positively with people of diverse backgrounds.

Well-developed organizational skills: identifies work plans, considers priorities, forecasts problems, and envision solutions.

10+ years of successfully training new employees and clients on multiple products and services.

Work experience

Work experience

Senior Customer Service Representative

Jul 2015 - Present

Communicate effectively with physicians, patients and sales representatives and respond to internal and external requests for product support, new account set-up and report documentation.

Document all customer feedback in CRM system and follow up on actionable events.

Exercise diplomacy and empathy when addressing customer concerns. Communicate order status using appropriate language and follow up on perceived complaints with priority attention.

Provide high-quality support services in a professional and timely manner to a diverse customer base.

Train both internal employees and clients on our products and services.

Actively and consistently support all efforts to simplify and enhance the customer experience.

Medical billing and insurance verification.

Customer Support Account Manager

May 2013 - Jul 2015
Cerner Corporation

Educate and training all clients on the Cerner suite of products and services.

Build rapport utilizing proven customer service skills to minimize client attrition.

Assist in the creation, development and maintenance of customer training guides.

Work with internal account representatives to troubleshoot and resolve service issues via email and telephone communication.

Customer Service Level III

Jun 2010 - May 2013
Tops Staffing/Resmed Corporation

Became a permanent employee after a 3-month temporary to hire assignment.

Trained and mentored new customer service personnel.

Manage multiple tasks without compromising quality or productivity.

Client Relations Representative

Jan 2009 - May 2010
Novalar Pharmaceuticals

Client Relations Specialist for a dental pharmaceutical product.

Trained all new employees in the development of a customer-centric environment.

Operated high volume, multi-line phone systems.

Accurately and efficiently documented all activities in SalesForce CRM.

Established goals in order to ensure service commitments were met.

Recipient of the  Employee of the Year award.

Customer Support Account Manager

Oct 2000 - Jan 2009
Quest Diagnostics

Demonstrated exceptional customer awareness skills ensuring complete client satisfaction at all times.

Primary point of contact for large volume accounts providing world class customer service in order to minimize client attrition.

Productively educated customers on all services, processes , and procedures to ensure accurate and effective time management.

Developed and maintained a high level of proficiency with Quest Diagnostics products, tests, and services.

Received numerous Customer Service awards.